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  1. Anna

    Custom subdomain don't work apache is funcionating normally

    You won't be able to have both personal.tk and subdomain.personal.tk linked with your account in any other way than you have right now, if you don't need personal.tk however you could do as you suggest. As far as I can see you have managed to create an info@subdomain.personal.tk, is there...
  2. Anna

    My site is still down

    Php version is set at 5.6, php has never came in those version number so what you see is entirely unrelated to that. Where exactly do you see that prompt to update?
  3. Anna

    Forbidden. You don't have permission to access this resource.

    Yes, that is probably the best course of action. That way your missing files will automatically be replaced with ones that match your install version.
  4. Anna

    Custom subdomain don't work apache is funcionating normally

    In DirectAdmin, under "Account Manager -> Domain Pointers", the .tk domain is already attached to the account. Pointers are however slightly dumb domains and can't hold any email addresses or subdomains. You need to remove it from Domain pointer if you want to be able to create subdomains and...
  5. Anna

    My Wordpress Site Was Deleted

    Great, sounds good.
  6. Anna

    Custom subdomain don't work apache is funcionating normally

    The problems stem from the .tk being a domain pointer and not a full domain. To achieve what you want it needs to be a separate domain, though I "think" that if you create a subdomain on the yourdomain.x10host.com domain it should also add the records for the domain pointer (it did on my...
  7. Anna

    My Wordpress Site Was Deleted

    Ofcourse it can be, we do have backups. I have alerted the admins with proper access that you are missing files (I can only get a hold of database backups with my access).
  8. Anna

    Forbidden. You don't have permission to access this resource.

    I'd say you are missing at least the index.php that should be in /root/domains/your_domain/public_html, a quick way to solve it would be to replace all files/folders with fresh ones from wordpress as there may be other files missing. Do not remove/replace wp-content as that is where your uploads...
  9. Anna

    My site is still down

    There is a dropdown that lets you chose the version. I have now switched your account to php version 5.6
  10. Anna

    We're removing the suspension now. Please standby and reload the page in 1 minute.

    Your account should be good to go momentarily as well.
  11. Anna

    upload FTP files

    xo6 will eventually be taken offline so you can delete that information from your ftp client, but until we know all accounts work properly on the new servers it will likely remain up, and it could be wise to not delete anything on that server on your own at least until you confirmed everything...
  12. Anna

    Unable to Log Into DirectAdmin

    Sounds as your password has gotten messed up in the transfer, I'll set you a new one directly on the server and send a PM.
  13. Anna

    Nameserver Change Failure.

    Have you tried adding the domain in directadmin? Previously you wouldnt have been able to before changing the domain, though with DirectAdmin it should work (I did successfully add a domain without changing nameservers to my account). Please note thet if you add it as a pointer domain, you will...
  14. Anna

    This site can’t be reached added domain

    You got the path part a bit wrong, the form is /home/username/domains/the_domain.com/public_html
  15. Anna

    This site can’t be reached added domain

    yes, the absolute path has changed. Try with: $config['path']['root']['server'] = '/home/russian7/domains/russianmichigan.x10host.com/public_html';
  16. Anna

    Forbidden. You don't have permission to access this resource.

    Do you have an index file (ie index.html, index.php)? If you have a designated landing page with a different name you'll have to tell the server you want that to load by default, or change its name (and any links going to that file). To tell the server that your landing page should be the one...
  17. Anna

    Website gone! "Apache is functioning normally"

    The issues would have been due to the A record for mywebsite.x10.com having been removed (or replaced) in the dns settings. I have corrected that missing record and it now apperas to work.
  18. Anna

    My site is still down

    Given the error message I'd say you would need to change php version to 5.6 (mysql_ are depreceted and removed with php 7.0), make sure to check the functions needed, mysql at a minumum. You'll find the option to switch php version under "Extra Features"
  19. Anna

    This site can’t be reached added domain

    It's not an issue to use an A record, it works just fine for the long run. As you set the domain as a pointer domain and not a separate domain you won't be able to attach any subdomain or email accounts so no additional dns records would actually be needed.
  20. Anna

    This site can’t be reached added domain

    The removal resets propagation, although usually fast. I have dug around on our servers and everything looks right regarding dns values and all that, so right now I'm a bit at loss. Will check again in a little bit in case it is just very slow propagation for some reason. By checking this site...
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