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  1. Anna

    This site can’t be reached added domain

    Yeah, I get where the idea comes from to reply others. Once the extra ones are removed it'll be easier to figure out where the issue is, every change to dns actually delays propagation.
  2. Anna

    This site can’t be reached added domain

    Start with removing ns3 and ns4, they may be confusing the domain lookup as we only have two nameservers Under normal support needs it may work perfectly well, but right now there's a lot more going on then normally. And some actually bumps up threads that are several years old.
  3. Anna

    I haven't access to anything

    Your site loads up fine for me right now, are you still seeing any issues? There was a problem with mysql that has now been resolved.
  4. Anna

    Migration Update

    You're welcome. I got confirmation that inactivity suspensions are not yet turned on, I assume they will be when the smaller issues has been dealt with. I'll close this thread since the original post is answered. kryspubl & jbwebx10, if you still have any issues, please start your own threads...
  5. Anna

    Can't access the panel, can't log in through ftp, site displays blank page.

    Proper path for the domain files would be like (if you use absolute path): /home/username/domains/the_domain/public_html If you are refering to the values for siteurl and home in the database, those should be your domain, like: http://the_domain/pathtoinstall pathtoinstall is only needed if...
  6. Anna

    Error establishing a database connection

    Not technically related, but there was a problem with mysql for your server that should now be resolved. Right now I can see your site just fine, are you still seeing any problems?
  7. Anna

    Unable to create my Domain in "Create Domain"

    There was an issue with mysql server that should now have been resolved. Are you able to access MySQL Management now?
  8. Anna

    Account suspension will not remove

    Closing thread, all accounts show as unsuspended when I check.
  9. Anna

    database gone

    What is the database you are missing, I see that there are two on the old server?
  10. Anna

    Account Stuck Unsuspending

    I think all in this thread are dealt with, please start your own threads if the issue still remains. Closing thread.
  11. Anna

    Secure Access not working?

    To my knowledge, ssl will not be activated for free hosting.
  12. Anna

    Important Support Guidelines

    If we could agree on these guidelines it would make it a lot easier to handle support. 1. Create your own topic, even if you think you have the same issue as someone else. It is far too easy to overlook one reply among ten others in a thread and could thus delay your help. 2. Put a describing...
  13. Anna

    Lost my wordpress website

    I have uploaded a fresh backup of the wordpress database to the root folder of your account.
  14. Anna

    x10hosting account unsuspension stuck

    I have manually unsuspended your account and it should be good to go momentarily.
  15. Anna

    First my Account has been suspended, now my connection has been blocked due to frequent abuse.

    I have unsuspended your account. How do you know you are blocked? Are you getting any error messages or just not able to open pages? Your IP was not found in the firewall so as far as I can see you should not be blocked.
  16. Anna

    upload FTP files

    What are you having as your hostname on ftp? Your account has moved to a new server so if you use the server hostname you'd need to update the settings to reflect the new server. If you have a custom domain that does NOT use our nameservers you'd also need to update that with the new IP, which...
  17. Anna

    Error establishing a database connection

    Databases should stay up, the underlying cause was identified last night.
  18. Anna

    No access to DirectAdmin

    Chrome should work fine, that's what I use.
  19. Anna

    wordfence-waf.php error site not loading

    From what I can see it might be related to the fact that absolute paths have changed with directadmin, to get to public_html you would have to do: /home/myname/domains/<domain_you_want_to_view>/public_html/ Also if my.site.com would be something you use as a referens for what was an addon...
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