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Have you registered that domain with dot.tk, you would need to do that (as well as set name servers) for any and all .tk domains you want to be using? By the looks when I check it may not be properly registered, some dns tools suggests it is available to register actually (did not try to reg it...

If you can't link the forum account, you would need to tell us what the hosting account is, we can not upgrade an unknown account...

Unfortunately no, we won't be able to automatically transfer it back to a free account. If you know in advance you won't be able to make the next invoice you can set up a new free account and migrate the site over yourself though.

That would probably be due to the dns propagation, there's usually a brief delay before a new domain is fully known over the Internet. If you visited the site on your computer before propagation had reached your ISP, that would stick in cache for a bit. Eventually it would have cleared on its...

You should pick parked. Before doing so you would need to update the custom domain to use our name servers, they are ns1.x10hosting.com and ns2.x10hosting.com. Once the domain is properly added to your account you would likely need to go into the admin panel of the script you use and update the...

It could very well be that the propagation hasn't completed (meaning not all of Internet have been updated with the fact the domain now should go through our name servers), while usually rather quick there can be a delay of a couple hours up to, as most, 48 hours. Any longer then that would...

Aliases is parked domains, cPanel decided to rename the section. In a way aliases makes more sense, since that's what the domains in there are; aliases of the main domain.

Since you have premium hosting, using the clients area (https://clients.x10hosting.com/login) and submitting a ticket is the best way to seek support. Most people that browse and help around on these forums does not have any access at all to the accounts on premium hosting.

Yes, you should be able to do that. You would need to configure the domain to use our nameservers first though (done at the registrars control panel), they are ns1.x10hosting.com and ns2.x10hosting.com

@Corey @Bryon maybe you can help out with this.

I have manually put through the unsuspension for you, everything should be back to normal momentarily

By logging into the account in question and going to "Support" -> "Visit Forums", on that landing page you will see the details of the linked forum account, as well as have an option to link an existing account. You need to open cPanel before seeing the support option though

That would not be possible for free hosting. Our premium hosting offers shell access (jailed), or if you need full access a VPS would be required.

As mentioned, we do not actually provide support for third party scripts (that does include scripts provided as one click installs), as we can not know all details of all scripts. I don't know what style you are currently using, or anything regarding your install of phpbb so I can not actually...

Support for the scripts you install on your account would be done through the script vendors homepage. I am however a user of phpbb myself, so I can give a few pointers. 1. Make sure the style is actually compatible with the version of phpbb you have installed 2. Make sure the style is...

You should be able to change that yourself under the forum profile page.

If the account was not used for a long period of time, it would have been fully terminated. There's nothing that can be reactivated. At this time we do not allow signups from India (this block also include other countries), this may change in the future (plans are to open up to all countries...

I have manually unsuspended your account, you should be good to go again momentarily.

I have sorted your account, you should be good to go again momentarily.

I have given the server a gentle kick and pushed the unsuspension through manually. You should be good to go momentarily.