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  1. Anna

    cPanel not communicating with domain

    There could be a couple reasons behind that, your local browser cache may still have the old site stored, or possibly your ISP are caching pages to speed up browsing. We also have Varnish cache on the servers, you can read more about that at https://x10hosting.com/support/general/varnish-cache...
  2. Anna

    NS pointed to Cloudflare. Error while adding add-on domain.

    It is required that the name servers are set to ours, to verify ownership and that the domain is actually registered. There's nothing stopping you from changing back to cloudflare dns after though, and pointing the domain with an A record.
  3. Anna

    Request to change my main domain.

    For free hosting accounts it is required that the main domain is one of the subdomains we provide. To use a personal domain you would need to set it as addon (as suggested above) or as a parked/alias domain. The later will make the domain show the same content as the main domain does, an addon...
  4. Anna

    Please upgrade my disk space

    One of the requirements are that the account is at least 7 days old, yours does not meet that part at this time.
  5. Anna

    unable to install wordpress 4.7 from scratch

    The issues regarding databases has been fixed.
  6. Anna

    SAL Error

    It should be, are you still seeing any issues on your site?
  7. Anna

    Suspended

    Your account does not appear to be suspended at this time, there was however an inactivity suspension noted in history. It is a requirement to login to the portal at least once every 30 days to keep an account active, failing to do so will result in an inactivity suspension, which as I assume...
  8. Anna

    PHP Contact Form Script Not Working

    The from address needs to be one that actually exists in your account, having it say someone else is the sender is called spoofing and is not allowed here. You can set the reply-to header in order to make it easy to reply the person who contacts you.
  9. Anna

    Website not showed, FTP not working correctly please help!

    Suspensions are only dealt with through the appeal system, you'll have to await reply there. Support for free hosting is mainly done by volunteers, not all of them would have access to check/reply on appeals however. I myself do not have access to that system, so I can not check and see what is...
  10. Anna

    Changing domain name

    Alternatively you could login and post from the account that is currently linked, should say on the page you get to after clicking "Visit forums". Password for that forum account should be the same as you use to login to the portal.
  11. Anna

    Account Inactivity Suspension

    I've manually put the unsuspension through, your account should be good to go momentarily. Apologies for the inconvenience.
  12. Anna

    Currently Travelling, my account has been blocked

    Logging into the forums was never the issue, logging into the account portal is what is restricted to the country you initially signed up from. The restriction was put there to prevent "friends" in allowed countries from signing up for those in countries we do not provide service to, and thus...
  13. Anna

    Awaiting for Migration from free to Premium account

    I'd recommend that you contact premium staff, you can do that by responding to the migration ticket or by opening a new one from the clients area. Most of the support here in the forums are done by volunteers that have no access to any part of the premium hosting.
  14. Anna

    Switched to premium account but no updates on migration

    I'd recommend that you contact premium staff, you can do that by responding to the migration ticket or by opening a new one from the clients area. Most of the support here in the forums are done by volunteers that have no access to any part of the premium hosting.
  15. Anna

    Automatic suspension removal stuck

    I've given the server a gentle kick, your account should be good to go momentarily.
  16. Anna

    Cron Job

    You have the username part of the command misspelled (missing an e), according to what you have from the logfile, so you should start by checking the command. Yes, if the file you want to run is within public_html, you need to have that as part of the path, cron can run files from other...
  17. Anna

    XAMPP mySQL to site connection timeout

    Remote MySQL is not available on free hosting, as far a I know, you can only connect to the database from a script within your account. The fact you say it previously worked is odd, as it should not have. @Dead-i Have I missed a changed in policy?
  18. Anna

    FTP Filezilla impossibile collegarsi al server

    I see that you have @restylingsecondhand.x10.mx@restylingsecondhand.x10.mx as secondary part of the username, there should only be one instance of the part after @, like @restylingsecondhand.x10.mx, so the user should in that case be francy1980@restylingsecondhand.x10.mx (assuming you properly...
  19. Anna

    Map my domain?

    if you have wordpress installed, and are able to login to the admin interface you can change the information under "settings -> general". You want to change both "WordPress Address (URL)" and "Site Address (URL)", typically those would be set to the same. Seeing as you have installed wp under...
  20. Anna

    Map my domain?

    if you have wordpress installed, and are able to login to the admin interface you can change the information under "settings -> general". You want to change both "WordPress Address (URL)" and "Site Address (URL)", typically those would be set to the same. Seeing as you have installed wp under...
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