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  1. Anna

    Which countries are approved in South America for x10?

    @Dead-i @Corey @Bryon Can anyone of you please clarify where/if an account can be accessed outside of being accessed from within the country it was registered in?
  2. Anna

    Unsuspend button missing! How to unsuspend account?

    Gave the server a gentle kick, your account should be back to normal shortly. Our apologies for the incovenience caused.
  3. Anna

    Unsuspend button missing! How to unsuspend account?

    Gave the server a gentle kick, your account should be back to normal shortly. Our apologies for the inconvenience caused.
  4. Anna

    Installed Moodle twice and both times disappeared

    The domain associated with your forum account would be moodle.x10.mx and not moodle.x10host.com, that would probably be why you see domain doesn't exists.
  5. Anna

    Can't access cPanel

    This should be sorted, are you still seeing the error?
  6. Anna

    Can't access cPanel

    This should be sorted, are you still seeing the error?
  7. Anna

    Can't access cpanel?

    Should be sorted now, sorry for the inconvenience.
  8. Anna

    Website Problem 9/24/16

    download a fresh install package for the version you have installed from wordpress and replace the file that is noted in the error (/wp-includes/class-wp-post-type.php), if you are unsure of what version to get, grab the latest and replace all files except wp-config.php, would seem as the file...
  9. Anna

    help

    There is no way around the country restrictions, we simply do not provide a worldwide service at this time. Your region is far from the only region that is blocked.
  10. Anna

    help

    As the message says, your region is currently not one of those we provide service to. This may change in the future, but there's no telling if, or when, that would happen. Best you can do is check back at a later date and see if things have changed.
  11. Anna

    Account won't unsuspend

    Pushed through the unsuspension manually for you, the account should be back to normal shortly.
  12. Anna

    Account won't unsuspend

    Pushed through the unsuspension manually for you, the account should be back to normal shortly.
  13. Anna

    How I can change my username?

    The short answer would be, you can't. Usernames are automatically created alongside with the hosting account and are based on your domain. Technically you can create an additional forum account to use, but you'd have to go through some additional steps to link it with the hosting, the link is...
  14. Anna

    Account suspended for inactivity

    The account linked with this forum account show as unsuspended currently, and does not show any history of ever having been suspended either. What is the domain for the account you have trouble with? Please note though that you are only allowed to have one free hosting account.
  15. Anna

    SSO login issue - There is a problem with your request

    @Dead-i is this something you could look into?
  16. Anna

    I can't renew my Illuminated hosting package. How do I do it?

    @Corey @Bryon could one of you perhaps shed some light on this?
  17. Anna

    Delete my account

    Just want to add one thing, make sure you use the code editor rather then the html editor if you want to edit through cPanel rather then download/upload.
  18. Anna

    unmetered disk space request

    One of the requirements are that you are already using up half the allotted space, given that you only use up 35.56 MB you would not meet that specific requirement for unmetered.
  19. Anna

    Add-on domain's don't work

    Have you also set the name servers for the domain to ours (ns1.x10hosting.com and ns2.x10hosting.com)? If you have, you could try again, please note though that there may be a bit delay before the new domain, and its new settings, are recognized all over Internet. As essellar said it can take up...
  20. Anna

    Add-on domain's don't work

    You won't be able to add it until you actually have it registered and set it properly to use our name servers.
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