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  1. Anna

    Hosting Account Space Upgrade

    I have set your account to the 1Gb limit it really should have had from the beginning. To apply for further upgrades you must be using at least half of that space, with content that comply with our ToS.
  2. Anna

    New Username

    You can not change the username.
  3. Anna

    Addon Domain not live

    I have corrected the domain issue, if you see a "default page" please try clearing browser cache before reloading the page.
  4. Anna

    not able to customize my site

    If the error is a server error, yes. If it is a script error (which this looks like with the information given) then no we can't provide support, we have no way of keeping track how every script available works and support them, scriptwise.
  5. Anna

    Domain Name

    We do not offer .x10hosting.com domains (you actually have chibblesdj.x10.mx) You'd need to chose one of the following to create your subdomain under: .x10host.com, x10.mx, x10.bz, pcriot.com or elementfx.com
  6. Anna

    Account Inactivity

    This should now be taken care of, I see your site normally, if you still see the suspended page, please try clearing browser cache
  7. Anna

    Wordpress Help

    It's actually rather simple. 1. Go into your wordpress admin interface and edit the WordPress Address (URL) AND site URL to reflect what you want it to become (cyfairnwoa.x10.mx). Backup your database first to ensure you can restore functionality if something goes wrong. 2. Move (or copy to be...
  8. Anna

    Wordpress cannot write files anymore???

    There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). If you do not know what forum account is attached to the hosting you can see information, and if you wish change the...
  9. Anna

    Ip address Question

    If you have purchased our Illuminated service, and have your account on the server mentioned there (illuminated.x10hosting.com) you would be affected by the change, since you are not (you're on xo3), that notice is not something you need to worry about at all.
  10. Anna

    Cannot change password or access account

    Unfortuntately we can not help you with third party scripts, as we have no better access to restore the passwords on your SMF forum then you have yourself. By looking at SMF support forums there may be optional ways to recover the password however (through editing in the database perhaps).
  11. Anna

    Hey, can sweden get unbanned?

    It was open for normal signups, I don't have the information on what abuse levels there was, I just know it was allowed for a period and then removed again. As for the answer to whether it can be unbanned or not, that is not really my call to make, I'm not involved in making the reviews. You'll...
  12. Anna

    Hey, can sweden get unbanned?

    The list of countries are reviewed periodically, usually about once a year or something like that, at which time we consider what countries to allow or disallow. As for response times, all staff on this forum are so as volunteers on their spare time, so a few hours is to be expected, especially...
  13. Anna

    Hosting Account Space Upgrade

    Your account currently appear to use just under 500 mb space, I can upgrade you to the unmetered plan still though since you are close to the requirement. Please note that for image galleries there's a limit still:
  14. Anna

    Please switch me to cPanel x3

    I have switched your account over to cpanel.
  15. Anna

    Can't get into CPannel.

    I have switched your account over now.
  16. Anna

    Requesting a switch to cPanel3

    I have switched your account over now.
  17. Anna

    Requesting a switch to cPanel3

    I have switched your account over now.
  18. Anna

    SRV Records or (A) Address Records

    I have switched the account you have under this forum account over to the cpanel x3 theme. For requests regarding other accounts the request must come from the forum account that is attached to that account so we can confirm that you are indeed the account holder (you really should only have one...
  19. Anna

    Cpanel x3 help

    I have switched you to the full cpanel x3 theme.
  20. Anna

    Create MySQL Database User

    Please try switching to the full cpanel theme (option is in upper right corner), and I'll alert admins that there may be a bug with the basic theme.
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