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You should be able to set an A record using the dns options in cpanel (you will need to use the full cpanel x3 theme to access that if you don't already). Not 100% sure you can set srv using the advanced dns editor, if you can't we can sort that for you if you tell us what needs to be added.

The domain has been changed. It may take a few minutes before this is properly reflected in your portal. Also note that due to propagation it can take a few hours, in worst case up to 48 hours, before the domain starts working properly, and don't forget to update any scripts you may have to...

Each of the softwares probably have instructions on their site, generally however you upload the files into public_html (or a subfolder there of) and once done so they probably would have an "automatic" on screen installation script that shows when you browse to the address. Please note that...

There was an issue with the basic theme, which as far as I know should be resolved now. Are you still having an issue with this?

Not sure if that was ever made available after the server upgrades, I'll have to check with other admins to see if it was intentional or just something overlooked.

This has now been done.

I have switched your account over as well. I've also been told admin is working on it so hopefully should be resolved fairly quick so you can change yourself again.

I'll alert admin with access to that part of the system about this. For now I have switched you to full cpanel from the backend.

The basic panel would say there's no website if it wasnt created using basic, if you for instance uploaded the website through ftp. I have switched your account over to cpanel x3 theme (full cpanel), and I'll alert admin about the issue to do so yourself from the portal.

You do not currently qualify for having the limit lifted. The majority of your space is take up by two zip archives that appears to be for backup purposes, one being a zip of your public_html folder, and the other one of your access-logs. To get the cap removed you need to use up half your...

The account was indeed terminated after having been suspended for 21 days, the reason for suspension was inactivity, meaning you had not logged into the portal for at least 31 days prior. The suspension occured in mid may.

I managed to find out what has happened, the account was actually terminated 2014-05-01, however since this was done prior to the normal 21 day window, a glitch that no doubt was caused by the migrations, we would be able to restore your data if you create a new account for us to restore it to.

I have sorted this out for you, the changes should reflect in your portal shortly. Please keep in mind that it can take a few hours for the new domain to propagate properly, and don't forget to update any scripts you have to reflect the change.

Actually your prime upgrade did expire in June 2013, though due to an error that occurred when we switched from it being an addon purchased through the forums to an addon you buy through the portal your account in parts still showed as Prime, I have now corrected this on your account and you are...

This should now be taken care of so you can re-add the domain to your account.

Signups are not disabled at this time, some regions are disallowed from signing up though, if that is the case that information would be included in the message however. Best you can do is as the message says, try again later.

No, you'd need to go premium for that. Did look up on your account, appears your Prime actually expired in mid September last year. When we changed from having prime being purchased through forums to being done from portal, some accounts that were already Prime didn't get the expiry date...

Why should we allow users that did violate ToS to create a new hosting (domain)? There's no easy way to check why an account was actually removed, in other words, what caused a suspension that lead to termination in the first place. So it's not really doable to allow previous users to get a new...

That is probably because you uploaded files through ftp, or by using filemanager directly, rather then using the "basic" interface to create one with the help of softaculous for instance. I can understand that it might be confusing that it says you don't have any websites added. You might be...

I have switched you over, I did actually login to your account with the root option to check and the link was right where it was supposed to be, using chrome. The text is actually a link, and probably what others refer to as a button.