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  1. Anna

    Current Password

    The password should be the same as you use when logging into these forums, assuming the account you want to change is linked to this forum account. There's no way to get the current password from server as it would be stored in an encryopted form.
  2. Anna

    Password Reset Error

    I can see a forum account with that username, there's no hosting account attached to it however, and I can not find any hosting account with that username. The e-mail is one under live.unc.edu though.
  3. Anna

    Files missing

    There were maintenance a few months back where we moved everything to new hardware, it is possible that the images got lost at that point. There should still be backups available from that though so all is not lost. Do you have any idea on what path the images should be stored...
  4. Anna

    Fatal error: Allowed memory size of X bytes exhausted (tried to allocate Y bytes)

    Since it is solved I'll close the thread.
  5. Anna

    How do I change my name servers?

    If you have one of the sub domains we offer freely when you sign up, you can't. Otherwise you would change them at the domain registrar if you have a custom domain.
  6. Anna

    How to increase disk space and bandwidth

    The account does not currently meet the requirements to get unlimited diskspace, bandwidth is already unlimited. You can read about the requirements here: http://community.x10hosting.com/threads/did-you-know-we-offer-unlimited-disk-quota-learn-more-here.173837/
  7. Anna

    Site Unavailable

    The site seem to load properly right now when I test, are you still having issues viewing the site?
  8. Anna

    Site Unavailable

    There's no hosting account attached to the forum account you are posting, the request needs to come from the proper forum account (applies to all types of support questions). If you do not know what forum account is attached to the hosting you can see information, and if you wish change the...
  9. Anna

    x10hosting portal down

    You can't at this time, however if someone did register before India were blocked they would be allowed to use the account as long as they abide by the ToS.
  10. Anna

    Please enable my old account

    Your most recent account was terminated over a year ago (assuming it was attached to this forum account). That means there would be no old account to reactivate, all files would have been permanently removed. There's no way around the current blacklist of certain regions, judging by your IP...
  11. Anna

    Use HTTPS on my site.

    To have proper https you would need a dedicated IP and a SSL certificate. This is only offered on our premium hosting, on free you can't really use https.
  12. Anna

    Change domain name

    I have submitted the change for you, it should reflect in your portal shortly. Don't forget to update any scripts you have to reflect this change, and note that there may be a delay before the domain is fully functional (DNS propagation).
  13. Anna

    Czech Republic - A Question.

    We have unfortunately seen a too high level of abuse coming in from certain regions, this has lead us to limit signups instead of allowing everyone to make providing free hosting possible. The abuse usually does come with extra costs of getting our servers removed from various block lists, if...
  14. Anna

    Help Registering a Free Hosting Account

    There is no way.
  15. Anna

    Help Registering a Free Hosting Account

    There's no way to bypass the block at this time. Attempting to get anyone else to do it for you will be a sure way to get suspended as we'd see frin where the account is accessed. You can check back from time to time to see if the block has been lifted, but right now there's no such plans to my...
  16. Anna

    New main Subdomain

    I have submitted the change for you, the change should be reflected in your portal shortly. Don't forget to update any scripts you may have to reflect the change, also note that there may be a delay before the domain works properly (DNS propagation).
  17. Anna

    Question

    Normally you can configure the software to either use smtp (in which case you'll want to use an email account you have set up in cpanel for credentials) or to use the "default" mail function, which usually sends with your base account without needing to specify any credentials. All depends on...
  18. Anna

    Unable to access phpmyadmin

    You would need to login to these forums using the name shown on that page, or use the option to link the hosting with another forum account (the one you use now). At the very least you would need to provide your main domain so we can look your account up, but not all support matters could be...
  19. Anna

    System for upgrading to Prime is broken

    I have alerted an admin that have more access to that part of the system to this thread, he should be able to help you get past the problems with the upgrade.
  20. Anna

    Can't create .htaccess file

    You need to tick the option to "Show Hidden Files (dotfiles)" when you open the filemanager in order to see the already existing .htaccess file. There's no hosting account attached to the forum account you are currently posting from so I can not look into the account any further at this time...
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