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Hi psrrx10m, Please could you try again now? :) Thank you,

Hi hamradi2, We don't have anything specifically in our Terms of Service that disallows the use of chat services, and the actual service on the page you linked seems to show the service being hosted on their external servers rather than x10Hosting, so this should be fine. :) Thank you,

Hi anon126x, This should now be fixed for your account. Sorry for any inconvenience. :) Thank you,

Hi vamshi23, This should now be fixed for your account. Sorry for any inconvenience. :) Thank you,

Hi, Please could you tell us the link that this is affecting? Thank you,

Hi tdfx10ho, If index.html does not exist, the server will automatically send you to index.php anyway. You shouldn't need to place any redirects to do so :) Thank you,

Hi, What error are you getting when you try logging into FTP with your cPanel username and password? Thank you,

Hi zonewars, This is a known bug with the x10Hosting Basic control panel. Until this is fixed, please could you use the standard cPanel x3 theme to do this, by clicking "Switch to cPanel x3" in the top right corner of cPanel. Thank you,

Hi, What error are you getting? Thank you,

Hi evasionx, I think I've narrowed down what's causing the strange error message. However, you can login to your account without creating an FTP account anyway, by logging into FTP with your cPanel username and password. Thank you,

Hi evasionx, I'm not quite sure where you are seeing the red bar. Could you show us a screenshot, perhaps? Thank you,

Hi evasionx, What issue are you having accessing FTP? You can access FTP normally by connecting with your cPanel username and password. Thank you,

Hi bybdesigns64, This should now be fixed for your account. Sorry about that :) Thank you,

Hi ebooksx3, Please could you change the "server" to "xo2.x10hosting.com"? Vox is the name of our old server, prior to the server migrations. Thank you,

Hi Jordanne, Sorry about that. This should now be fixed for your account :) Thank you,

Hi bz, This was an issue affecting a small number of accounts on a specific server after the server migrations had finished in April. We've been tending to these issues individually through support tickets. This should now be resolved for your account :) Sorry for any inconvenience caused...

There was an issue with our email server a few hours ago. This has been resolved. Are you still getting the same error?

Hi linkmrcx, On free hosting, the use of Node.js is impossible. Node.js scripts are normally continually running scripts or shell-executed scripts; both of which are against our Terms of Service, and we cannot offer Node.js on free (shared) hosting due to abuse. For hosting Node.js scripts...

Hi losewei3, [Topic split. Please create your own topic for any individual issues you have.] Your WordPress installation has been installed into the "wp" folder that you are seeing in the directory index, as opposed to on the actual website itself. If you would like to see your WordPress...

Hi, Accounts are automatically terminated 21 days after the suspension. If you wish to use this particular domain, you would have to wait for the account to get fully terminated. :) Thank you,