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account portal is the one located at: https://x10hosting.com/portal/login.php where you can see information about your account, such as what server your hosting is on for instance, also where you'd be able to for instance change your contact email address, and view the status of your account...

host is localhost. You would need to not only create a database user in cPanel but also make sure you add it to the database you want the created user to access.

I'll try to direct an admin that can answer to your questions on SSL a bit better then I can, as well as point out that there may be an error with the contact form script on the site. As long as you renew with a plan that includes the SSL (in other words renew for a minimum of 2 years each...

One quick thing, free hosting support staff has very little to do with premium hosting support (there's a few that does a bit of both though). Premium hosting does have its own support system. And yes, the premium hosting is more stable, as stated there's a 99.9% SLA uptime guarantee, although...

That'd be fine, just make sure to ONLY delete files/folders INSIDE the folder "public_html". In general we say there should be a working site within 7 days for new accounts, but technically an under construction page actually qualifies (the main thing is that the user need to replace the...

I could do that, however seeing as your IP states you are in Malta, you might want to read this post first: http://x10hosting.com/forums/useful-information/166022-country-restrictions.html Short run, I can terminate you, but Malta not being in the whitelist would prevent you from getting a new...

The part about termination and inactivity suspensions is also present in the ToS that you agreed to when signing up:

Re: Accoung got suspended despite the fact I had visited the hosting forum site in Se You would need to login to the account portal to avoid inactivity suspension, this was changed a few months back.

Clear browser chache, and try again, works my end now (you might need to restart browser as well), that default page is notorious for sticking in cache. It does usually come up on new/changed domains a bit before the system has fully picked up on the new domain.

Yours should be sorted as well now.

Should be sorted now.

Re: FTP on Absolut FTP has been brought back online.

Hello, What is your ticket ID? There's currently a backlog in the ticket system so getting an answer could take a few days.

FTP is currently offline on server absolut, we had to shut it off temporarily to ensure server security. Updates will come as soon as we know more.

First step is suspended if you did not login to the account portal for 31 days. If that suspension is not resolved within 14 days of being placed the account is marked as inactive and put up for being deleted, which would happen on the next maintenance run after those 14 days has passed.

I have unsuspended your account now. Remember to login to the account portal at least once every 31 days to avoid getting it suspended again for inactivity. It is possible you could not reach the appeal page since inactivity suspensions normally are self solvable, in this case it was most...

Thread closed.

Hello, I have sorted it out for you, you had the wrong permission set on the folder related to that domain.

I can get to your site fine right now, try clearing browser cache before loading page again

I have unsuspended your account. The delay is most likely caused by the server migrations that we have been doing, those are completed now though.