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  1. Anna

    X10hosting domain

    The main domain would need to remain one of the ones we provide, we did use to allow users to change main domains before, stirred up to many problems with getting their sites inaccessible for various reasons (domain misconfiguration, script misconfiguration, domain expiring etc) so we decided to...
  2. Anna

    New version of Drupal

    Softaculous is a third party script provider that we installed as a service to our users, we do not have control over what versions they offer of the scripts available.
  3. Anna

    [HELP] Disk Space Usage

    You can read about the disk space policy at: http://x10hosting.com/forums/news-announcements/172734-disk-space-policy-change.html Judging from your screen shots, you are not yet eligible for upgrading to the unlimited disk space plan due to only using a small portion of the available disk space...
  4. Anna

    Web Account Missing

    If you last know it to surely be working June last year, I think it is safe to assume it is gone by now. If not logging into the account portal (previously the requirement was to login here at the forums) at least once every 30 days it would first be suspended and then terminated after a period...
  5. Anna

    Web Account Missing

    If you last know it to surely be working June last year, I think it is safe to assume it is gone by now. If not logging into the account portal (previously the requirement was to login here at the forums) at least once every 30 days it would first be suspended and then terminated after a period...
  6. Anna

    Web Account Missing

    Our country restrictions would not affect how emails are sent out from us, the more likely scenario is that someone abused our free hosting sending out spam (or some not so smart users started marking our information emails sent to their gmail accounts as spam), and managed to get x10 emails...
  7. Anna

    ssh

    SSH is not available on free hosting.
  8. Anna

    Website coming soon Page shows up!

    I do get a simple white page saying "Under construction". Try clearing your browser cache, the coming soon page may be a bit stuck there. For best effect on clearing cache you would also want to restart the browsers (not always needed though).
  9. Anna

    no web hosting account

    Unfortunately no, once deleted that means all data has been removed from the servers.
  10. Anna

    Suspended

    Your account should be good to go now.
  11. Anna

    Suspended

    Yes. This was changed a few months back and announced at: http://x10hosting.com/forums/news-announcements/177673-change-inactivity-policy.html
  12. Anna

    cant access mysql server

    server should be localhost NOT localhost.com
  13. Anna

    We have disabled registrations from your country of origin due to continued abuse.

    Re: We have disabled registrations from your country of origin due to continued abuse No, premium does not have the same restrictions. That said, if there's currently any US sanctions active against your country it would actually be illegal for us to provide service.
  14. Anna

    Can't access my ftp

    Does say "Login authentication failed" which would indicate a password issue, did you by any chance change the password in your account portal recently? If you did that would also apply to accessing ftp when using your cPanel login name for access.
  15. Anna

    no web hosting account

    If you haven't signed in for a while, and assuming a while is more then a month, your account may have been terminated due to inactivity as per the Inactivity rule in the ToS (you should have gotten an email warning about inactivity prior to account being suspended though):
  16. Anna

    DNS change

    If you are using a free domain provided by us the answer is you can't. If you are using a third party domain provider you go to the registrar and change the configuration of the domain there, don't forget to set a proper A record to point the domain to the server your account is on (would be...
  17. Anna

    Direct link or path to MySQL Database

    Only localhost will work, free hosting is setup to not allow connections that comes from outside of our servers, meaning you wont be able to connect from your home computer for instance.
  18. Anna

    My Site deleted?

    to clarify it's not a few days for the account to be terminated after suspension, the account will be in a suspended state for at least 14 days before being terminated.
  19. Anna

    Account Inactivity Suspension

    Your account should be good to go now.
  20. Anna

    Login in cpanel monthly

    Unless something changed recently you would actually get a warning email when you come close to risk being suspended for inactivity (roughly a week before you'd be suspended I think). You would also get an email stating you have been suspended if you miss that first one, you would then have 2...
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