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  1. Anna

    Account on Chopin is suspended after new server migration

    Quick note, you would need to login to account portal. Logging in here at the forums or to your cpanel account does not count in this regards.
  2. Anna

    Totally Inaccurate Information - Nothing is Solved on the Servers

    As noted in the latest news thread; open a ticket, we do have backups to restore, put in subject "missing database" or something similar and informative, we will give those kinds of tickets first priority.
  3. Anna

    This is getting out of hand, really.

    Yes. Unfortunately nothing else to do. With the server move, the 'A' records on ALL domains hosted in our free hosting was indeed updated, by us though, so user that have our domains or user our nameservers for their own domains do not need to change it manually.
  4. Anna

    This is getting out of hand, really.

    DNS propagation, which is what is done when an IP changes can take anywhere from a few minutes to a few hours, in extreme cases up to 48 hours. This is nothing we can speed up as it is largely dependent on your (and your users) ISP.
  5. Anna

    This is getting out of hand, really.

    I can see your site properly, probably your ISP (and your compuer) still have the faulty IP in cache. Flushing cache on your computer might help speed it up, but no guarantee.
  6. Anna

    This is getting out of hand, really.

    Hello your site should now be working properly, if there's still any issues let us know. You might need to flush your dns cache and/or your browser cache before you can see the site properly though.
  7. Anna

    All Images Disappear

    Looks to me as it is set as should be now. Now the .htaccess says to deny showing of the images on any address that is not your own domain.
  8. Anna

    All Images Disappear

    When I looked in your account, the file permissions were all set correctly, it was ONLY the failed hotlink protection that caused the images to not appear at all.
  9. Anna

    All Images Disappear

    Looks like I got it sorted, there was a few lines in your .htaccess preventing the images from showing up, I have added a # to the start of those lines which makes them act as a comment and thus the command is not interpreted by the server. The .htaccess was effectively forbidding the images...
  10. Anna

    Domain Name - How to change it?

    a thread telling about the differences between the domain options: http://x10hosting.com/forums/graphics-webdesign/100425-different-domains.html
  11. Anna

    Domain Name - How to change it?

    Hopefully you should have gotten such a message now :) You are correct, you would not be able to change the domain afterwords. You can however set another domain as a parked domain if you chose to change later on, a parked domain would essentially be an alias of your main domain, and no one...
  12. Anna

    Domain Name - How to change it?

    You can not change the main domain yourself at this point. We have removed that option due to the large number of issues it caused, especially when people thought that setting the domain "mydomain.com" would mean that they would get it for free, or when they simply failed on configure it to work...
  13. Anna

    Server Moves

    That would be part of it, yes. Another part is installing softaculous for instance.
  14. Anna

    Server Moves

    I do not have insights in exactly how far the process has come, but level would likely need a bit tweaking to be fully operational.
  15. Anna

    Question about Premium hosting

    It is available, just not enabled by default, you would need to ask in a ticket to have it enabled for your account.
  16. Anna

    Can not unsuspend account

    Until the migrations are completed and all systems properly reflect your new server, our systems would try to access the account on chopin, while it may or may not yet have been fully moved over to the new server, thus unsuspension fails. Our apologies for this inconvenience.
  17. Anna

    ??? Softaculous button gone from Cpanel ???

    softaculous would not be the first thing on admins mind to install, it will come back on all servers as far as I know, it just won't be installed until the more crucial parts are completed, such as getting everyone's accounts and sites migrated and working.
  18. Anna

    Server Moves

    If you read the first post of this thread, you will find out which IPs will be which new server, as well as information about which of the new servers you would be placed on based on where you used to be :)
  19. Anna

    Unsupported Language as Unforgivable Sin

    As long as ALL content is available in one of the supported languages (at this time only English, Spanish and French) you can have as many additional languages as you want on your site. Linking back to the English page for the content from all other languages is wise, we should not need to...
  20. Anna

    Server Moves

    Unfortunately we do not have an ETA at the moment for when it will be completed, we're working as fast as possible though.
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