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  1. Anna

    SMTP Error. Could not connect to SMTP host.

    Did some more testing and tweaking, and it seem to be working on the test account I have set up now. I haven't tested using google apps though since I don't have that activated, but smtp through another mailprovider does work.
  2. Anna

    please unsuspension my account.

    Can't do. We do not allow the use of nulled scripts, they are in fact not only violating our TOS, they are also violatng US copyright laws. We have zero tolerance regarding this, meaning your account will remains suspended until it is automatically terminated.
  3. Anna

    Unsupported language. Russian.

    Our premium hosting does not have language restrictions.
  4. Anna

    I can't login at phpMyAdmin

    Hello, Can you please try now?
  5. Anna

    500 Internal Server error while accessing my webmail, pls help

    No problems, we all make mistakes, trick is to learn from them.
  6. Anna

    500 internal error server

    That would be related to file permissions. Having 777 on any files/folders that are to be accessed directly through the browser will cause that error to happen, it is a security setting that disallows that. Files should have 644 and folders 755, only in rare cases do they need to be anything else.
  7. Anna

    Cron jobs

    either that, or go for paid options. 1 minute crons are available if you upgrade to Prime ($4.95 for a year)
  8. Anna

    Premium and Emails

    Name servers remain the same. Email settings, would depend on whether you configured it using the server address, or the domain attached to your account. If the first, you'd need to change to match your new server. If the second, you should not need to change anything.
  9. Anna

    IM/Chat Bar

    They do, except for that detail...
  10. Anna

    Cron jobs

    The only reason they'd be deleted would be if they run closer then 5 minutes of each others. Note that if you have two crons there must still be at least five minutes in between them; cron 1 run: 5, 15, 25, 35 etc - cron 2 run: 0, 10, 20, 30 etc <- would work, as they alternate every 5 minutes...
  11. Anna

    IM/Chat Bar

    Correction, we actually do allow chat scripts on illuminated, that is the only difference from the free hosting TOS. We can allow that due to two facts: 1) there's less users sharing the resources, and it is a better server. 2) Illuminated, and premium, operates with cloud linux, which...
  12. Anna

    Parked domain stopped working

    There may have been a slight delay, so when you tried last night it was not yet fully updated, but when I tried it was.
  13. Anna

    upgrading

    That would more then likely be infringing on someones copyright, unless the vendors of the firmware explicitly allows modding and customization, as well as the distribution of those customized/modded firmwares.
  14. Anna

    Malicious Software

    Doesn't really matter, account is suspended. It will be terminated eventually either way. Appears as our CEO put a zt on it, which means that ruling will stand.
  15. Anna

    Premium and Emails

    Hello, Yes, the IP you get wouldn't be blacklisted so the emails should have no problem getting to those email providers. Once you have paid your premium account, just submit a ticket in the clients area requesting the move, don't forget to include your current cpanel username in that ticket...
  16. Anna

    500 Internal Server error while accessing my webmail, pls help

    where exactly do you get that? I do not see any mail accounts with that username in your cpanel, nor is it your cpanel username.
  17. Anna

    upgrading

    They sure have some questionable content, so I'd say: NO, you'd get your account very susupended very quick if you had a similar site.
  18. Anna

    why suspended?

    To be able to check what got your account suspended, please post from the forum account that is linked with your hosting account. The forum account you are currently using does not have a hosting account linked. If this is the account that should be linked with your hosting account, please...
  19. Anna

    upgrading

    For instance, on free hosting each account is allowed to use 4% of the total memory, and 25% of one cpu maximum, for a limited period of time. If your account goes over this for more then 60 seconds, it would get suspended for High resource usage. For Illuminated and Premium, these limits are...
  20. Anna

    SMTP Error. Could not connect to SMTP host.

    :/ ok, found one more place that seemed to prevent anyone from using an external smtp host, disabled that. Hopefully there's no more blocks now.
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