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  1. Anna

    upgrading

    The Illuminated plan can only be purchased in a 5 year batch. Illuminated terms is the same as for free hosting with the only exception we allow chat scripts. Paid hosting terms: http://x10premium.com/terms.php Paid hosting price for 1 year: $71.40 (if you chose the yearly payment). Paid...
  2. Anna

    CMS recomendations

    You might not need to change. I'd start with looking into cache configuration, if there is any. While cache often reduce the actual load time, it often use up a bit of resources while adding content to cache, especially if it set too agressive. This is however what caused it: At that time the...
  3. Anna

    Account suspended !!

    You should never have uploaded it, because now that you have, the suspension can not be reverted, it is permanent. All access permanently revoked, account is pending termination.
  4. Anna

    upgrading

    The cheapest option in the long run is Illuminated, at $60 for 5 years (all paid in advance). Otherwise we have the Premium Hosting, where you can chose to pay monthly, yearly, biennially or triennially.
  5. Anna

    SMTP Error. Could not connect to SMTP host.

    Hello, can you please try now?
  6. Anna

    Parked domain stopped working

    http://jailbreaking101.com/ works just fine for me, please try clearing your browser cache.
  7. Anna

    a couple of suggestions

    since you're not gonna use this one, perhaps you can set this to one that doesn't really work? Nothing I'd suggest for an account you actually want to be able to use fully though
  8. Anna

    Malicious Software

    Keeping your password and code secure will ALWAYS be your responsibility regardless of service you use. On that, should your account be compromised again, that would then be a permanent suspension.
  9. Anna

    Malicious Software

    There's never any easy answer to that, we all do this on spare time voluntarily. I have removed that folder and unsuspended your account. To avoid it, make sure any scripts you use are up to date, so there's no security vulnerabilities, make sure your passwords are secure and kept private...
  10. Anna

    Malicious Software

    To get your account back we'd need to remove the folder public_html/site from your public_html as that is the one detected as containing malicious software. Possibly an iframe inject, the malicious content is inserted on your site from shoughbo.com.
  11. Anna

    Connection to my site / cPanel / FTP all failing

    Your IP had gotten blocked by the firewall, with the following reason: found to have 485 connections You'll need to make sure any ftp program you use does not open more then a couple connections concurrently. I have unblocked your IP.
  12. Anna

    500 Internal server error

    I have now set the command to be: "RewriteBase /" as suggested by descalzo. Note there's no path, no domain appended after the / Your site now works fine.
  13. Anna

    Asp

    ASP is not supported at all you need a windows server for that, asp.NET is supported through mod_mono on illuminated and premium hosting.
  14. Anna

    a couple of suggestions

    I can not transfer the posts so they would actually be linked to the new account, might be able to boost your post count a little though. You would not be able to use the same email unless you change it in this account first.
  15. Anna

    TOS, and another question.

    That would basically only tell your visitors that there are x members online, while in reality there is y members online, right? Don't see a problem with that, regarding terms.
  16. Anna

    Suspension

    Actually, what you can do is buy that premium account, chatboxes aren't disallowed there, we can then move the entire account over and bring it back to life. As long as you are on one of the free servers, we can not unsuspend though.
  17. Anna

    Transfer to Premium

    The first step is sign up for, and pay for a premium account. Once that is done, submit a ticket in the premium clients area saying you want your free account transferred. Don't forget to at least include what cpanel username we should transfer over.
  18. Anna

    my account has been hacked

    @stpvoice You probably hit rain, which would be the "catch all", the domain he put in his post is not configured for any account. However, I did also find a public mailer script that allows any one to send emails, with a fake email address. So that would also be an TOS violation that says your...
  19. Anna

    my account has been hacked

    You say that is your domain? It is not what the system says. I am looking this up in our logs though.
  20. Anna

    500 Internal server error

    to enable it, you need to remove the #, as that is what makes it disabled.
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