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  1. Anna

    Webspace overfilled/oversized - need to upgrade

    If you have gotten as far as to get a client area login, it'd be faster to ask for support through that ticket system. Under what name (real name, not username) are you signing up for premium, you can PM me if you do not want it public)?
  2. Anna

    May I unsuspend?

    Yes, you'd however need to request a staff member to do it for you.
  3. Anna

    Delete

    Since your account is permanently suspended for a TOS violation we will not expedite the termination of the account. It WILL be terminated automatically, but that won't happen until at least 14 days has passed from the day the suspension was placed.
  4. Anna

    Delete

    Since it is permanently suspended, the account would be automatically deleted some time after at least 14 days has passed since its suspension. We do not expedite the deletion of a suspended account.
  5. Anna

    My account was closed

    disk space has nothing to do with the resource usage suspension. High resource usage means something on your account, likely a script and/or its plugins/modification, used too much of the CPU power, or the memory (RAM) for an extended period of time.
  6. Anna

    Help with x10hosting and cpanel..PLEASE HELP!!URGENT!

    Everything you want to have publicly viewable needs to go into the public_html directory.
  7. Anna

    My account was closed

    The hosting account that is linked to the forum account you are using is not suspended, and last suspension was high resource usage, not inactivity.
  8. Anna

    Account suspended

    Yes, forum accounts would be created during sign-up (unless you go through sign-up while being logged into account panel), which seem to be the case as it matches the contact e-mail for that account as well. If that is the case, the password should be the same as you have for cPanel.
  9. Anna

    Account suspended

    I did find an hosting account dnluser attached to the forum account tsccterminator14 You can login to account panel with that forum account and use the swap function to link the hosting account with the forum account dnluser if you want. Only logins with the forum account that is linked with...
  10. Anna

    Account suspended

    There's no hosting account attached to the forum account you currently use. What is your cPanel user name?
  11. Anna

    Could I earn some money by making friends of mine register to your services?

    yes, adfree-infinity just says we don't force ads on your site.
  12. Anna

    Please unsuspend SMP2163869

    Just to add to this, you can unsuspend the account yourself through account panel in case of an inactivity suspension. There's also an option to get rid of the need to login every month; our Prime Membership
  13. Anna

    Close Account

    Correct, there's no way to automatically have your account terminated, a support ticket is needed (which this would count as). Before we hit terminate please confirm the account you want terminated by providing its cPanel user name, and clearly state that you have all backups you might need.
  14. Anna

    co.cc domain not working :(

    Closing ticket since the problem is solved.
  15. Anna

    Active My Hosting Account

    Your account is suspended for spamming, the suspension is a permanent suspension. You will not be given access back to your account for any reason and it will eventually be terminated.
  16. Anna

    Delete My Hosting Account

    As I told you in the other ticket: Your account is currently permanently suspended for a TOS violation and will be automatically terminated, which will be no sooner then 14 days after the suspension was placed. We do not expedite the termination of such account.
  17. Anna

    Delete My Account

    Your account is currently permanently suspended for a TOS violation and will be automatically terminated, which will be no sooner then 14 days after the suspension was placed. We do not expedite the termination of such account.
  18. Anna

    New Prime Membership!

    You'd get the specs as described in this comparison: http://x10hosting.com/free-hosting-comparison Your account would be moved to a separate server, with a lot less users, and with more resources available for use. However the addon, sub and parked domains would decrease (they won't be removed...
  19. Anna

    phishing site !!

    The suspension would be permanent. The files does look very much like a phishing attempt to me, I also found this as a meta tag, which doesn't sound so innocent to me: Cracke Facebook password online without download anything , Free trial !
  20. Anna

    hello

    Welcome to x10Hosting :) Enjoy the stay.
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