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  1. Anna

    Je voudrais supprimer mon compte et quitter vos services

    Hello, I have set your hosting account for deletion, it should be fully removed within 48 hours. Please note that the forum account will not be deleted.
  2. Anna

    [ASK] Language On My Site.

    The translation should be manually made.
  3. Anna

    I have been suspended

    Do you have any plugins/modifications that might be resource intensive? Cache related plugins/mods can cause resource usage to go high, especially when they add new content to cache. We can not prevent it from happening as it is an automated process, however with Prime Membership or the...
  4. Anna

    Moving from Free to Premium hosting

    To add to this, please include your cPanel user name for your free account in the ticket you open there, so we know what account to migrate.
  5. Anna

    Sir plz its urgent

    For the record, premium does not allow linking to copyrighted content that is being illegally distributed, nor will it get you your account back, access has been permanently revoked.
  6. Anna

    Please Help Suspend My Account

    Your account is currently not suspended. I see you had a recent inactivity suspension, to avoid that you need to login here at the forums at least once every 31 days. If you want to get rid of that need you can also take a look at our Prime Membership
  7. Anna

    Remove phantom redirection/parked domain

    blog.secretss.net should be removed.
  8. Anna

    Unable to FTP into account

    What error do you get if any? FTP for stoli worked fine when I tested with stoli.x10hosting.com as host (I do not currently have an open account on that server so can not confirm logins to be working).
  9. Anna

    FTP issue

    FTP for your server is up. I can connect just fine to FTP with stoli.x10hosting.com as host in my ftp client. What host are you using to access FTP?
  10. Anna

    my account has been suspended

    The suspension would be permanent, you are at all times responsible for content uploaded to your account. You will not be given access back to the account, nor will any backups be given to you. Eventually the account will be terminated.
  11. Anna

    Suspension - Why ?

    Nulled scripts are the same as pirated scripts, in other words scripts made available illegally and that has been modified to by pass license checks (and the need to actually pay for them). If Godaddy hosting allowed illegal scripts (which I doubt, I'd more guess they simply didn't find it)...
  12. Anna

    account suspended - rapidleech

    We will not make any adjustments to an account suspended for violating our TOS. The account, and domain, will be removed automatically, this will not happen until at the soonest 14 days after the account was suspended, until then the account is fully locked.
  13. Anna

    ILLUMINATED question

    ILLUMINATED is kind of a mix between a package and a super addon leaning a little more towards super addon, you'd need to have a free account to enhance, there's no separate sign-up form for illuminated, it'll still be accessible through the same account panel, have a linked forum etc. You do...
  14. Anna

    Mysql on Starka

    Mysql for Starka should be back on track.
  15. Anna

    Unable to connect to database: #07000(proxy) all backends are down

    Database server ran into some troubles, should be sorted now though
  16. Anna

    My passwords no longer work.

    FTP should work now.
  17. Anna

    Mysql on Starka

    There's currently some problem with mysql for Starka, we're looking into it. Please do not post threads about mysql issues for Starka. We will update this when the problem is solved.
  18. Anna

    Delete hosting account

    Hello, I have set your hosting account for termination, it should be fully removed within 48 hours. Please note that we do not delete the forum account.
  19. Anna

    Remove my account and all data

    Hello, I have set your account for termination, it should be fully removed within 48 hours. Please note that we do not delete the forum account.
  20. Anna

    Delete account

    That is not the cPanel username of the account linked to your forum account (it is your forum username which is different from the cPanel username), please confirm by providing the cPanel user name
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