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  1. Anna

    Unsuspension Request

    You'd have to start over. We do not provide any backups of any kind to users who's account was suspended for a violation of TOS. As per said tos keeping backups of your site is your responsibility. I'm gonna close this thread now to stop wasting staff members time, there's nothing more to be...
  2. Anna

    Unsuspension Request

    It is even specifically mentioned as disallowed in the Terms of Service you agreed to abide by when you signed up, are you saying you didn't read what you agreed to? Then that is surely not our fault. The suspension is as mentioned permanent. End of discussion.
  3. Anna

    database error on stoli site

    It does for me, looks like it's the problem stoli been seeing on and off for a couple days, for some it does work for others not, depending on what webserver gets the request from the end viewer. We're working on getting that sorted. You can see the announcement regarding this at...
  4. Anna

    Code error.

    Hello, I have sorted that for you, you would likely need to update some settings inside your forums administration panel though as currently the graphics does seem to be a bit off.
  5. Anna

    Free hosting pending: server is on à break?

    Account creations does seem to be at a rather large queue at this time, which does lead to the time it takes for YOUR account to come to the front of the line and be created to be a bit longer then normal. Seem that the time frame currently is between 48 and 72 hours, counting from the time your...
  6. Anna

    Feature request!

    I'll point the big guns to this thread. However I have my doubts that it would be possible to get a very accurate estimate, it would likely be giving estimate in hours rather then seconds if it is even possible to give any estimation. It is likely that it would involve a very big rewrite of our...
  7. Anna

    Account suspension

    Hello, Your account was suspended because you uploaded a proxy script onto it. We do not allow proxies in any shape or form on free hosting. This is a suspension that fall under our Zero Tolerance policy as well, which means the suspension is permanent.
  8. Anna

    Can you close this account for me

    Hello, If you need it immediately, it'll likely be faster to try and solve the problem, right now it seem that the creation times for a new account varies between 48 and 72 hours. Could you please describe what the problem is, and what domain you want to have as your main domain?
  9. Anna

    Are multiple accounts allowed?

    One free hosting account allowed for free members means one account per physical person, so unless you can clone yourself, you can't have another account using another e-mail address.
  10. Anna

    im not understand your tos

    This type of violation of TOS does fall under our Zero Tolerance policy, which means the account is permanently suspended. Under no circumstances will you be given access back to the account. Eventually it will be removed from the system.
  11. Anna

    Signup Help

    the time for an account to become active varies between 1 and 48 hours from the point you confirmed the e-mail, depending on how many others are in the queue already.
  12. Anna

    Unsuspend my account **** !!!!!!!!important!!!!!!!!****read****hurry****

    I'm gonna escalate this one up, so further discussions can be held more privately between you and staff. You can access the ticket through your account panel.
  13. Anna

    please terminate my account

    As mentioned previously. We do not expedite terminations for accounts suspended for violation of the TOS. There will be a minimum of 14 days from the day the account were suspended until termination is done, however terminating suspended accounts is not a high priority task so it may very well...
  14. Anna

    Unsuspend my account **** !!!!!!!!important!!!!!!!!****read****hurry****

    Until we have seen proof, your site will not be unsuspended. I did check the suspension logs, and your suspension reason is "shell script", this is a huge security risk, which is why they are disallowed. I also noticed that you seem to have an old version of e107 website, which is known to...
  15. Anna

    Unsuspend my account **** !!!!!!!!important!!!!!!!!****read****hurry****

    That could work, as long as the original headers are intact and are shown in the forwarded e-mail.
  16. Anna

    i can not do and Create New Database

    Chopin does have a problem with connectivity to the remote database server. This means that cPanel can not speak with the mysql server, and thus won't show existing databases, not allow the creation of new ones. We're aware of the problem and hope to get it sorted quickly.
  17. Anna

    unsuspension request

    So you're saying you have written permission to redistribute the ringtones and all games you have in your account? Because if you do not have that, it is copyright infringement and warez distribution.
  18. Anna

    Is MySQL Still down?

    You're welcome. Since this is now solved I'll close the thread as well.
  19. Anna

    suspension

    The problem is you uploaded a proxy script to your account, despite it being specifically mentioned as disallowed in our TOS. This is a violation of TOS that fall under our Zero Tolerance policy, which means the suspension is permanent.
  20. Anna

    Is MySQL Still down?

    Your forum should now be working correctly again.
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