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  1. Anna

    Account terminated... why?

    Hello, The termination reason says it was due to the account having been suspended for more then 14 days. It was an automated termination. It is a requirement that you login here at the forums at least once very 30 days to keep the account active. Logging into the account panel would not be...
  2. Anna

    VPS plans page bug

    Thank you for reporting this. I'll make sure it gets forwarded to the developers.
  3. Anna

    Wat is cause of banning

    There's a lot things that can cause that, badly written scripts for instance. A common culprit is cache functions which tend to use a bit resources during the process of adding the content to the cache. With a free hosting account you share the server with a fairly high number of other users...
  4. Anna

    Wat is cause of banning

    As admin you are responsible for the content of your forums, you will then naturally have to remove such posts. If we see one or two, fairly recent, posts with illegal content we'd not suspend, but if we see several, or old posts, with illegal content we might suspend your account. In the end...
  5. Anna

    Language

    That'll be fine. As long as the main part of the site is available in one of the allowed languages you can have (forum) sections in other languages as well.
  6. Anna

    My suspended account

    yes that'd be the account permanently suspended. There's no getting that account back ever. As dlukin said, once that has been removed, which is no less then 14 days from suspension date, you can, technically, sign up again. More likely it is gonna be much longer then 14 days though.
  7. Anna

    cant login to cpanel

    If you are suspended, you'd not be able to login, nor change password. the file you uploaded may very well be the cause, if it is part of a proxy script that would surely be why. This is against our TOS and also part of our zero tolerance policy. the account will remain suspendend.
  8. Anna

    Suspended?

    rights matter very little, the file is there, thus breaks the TOS.
  9. Anna

    Unsuspension

    You will never be suspended for connecting to your site through a proxy. Uploading a proxy script in the account though always leads to a suspension, which is also why you were suspended. This is a zero tolerance offence, which means the account will remain suspended until automatically...
  10. Anna

    Can free space for Chinese sites?

    you'd need to have a full, manual, translation to one of the supported languages for the account to fully comply with our TOS. The supported languages are: English, Spanish and French
  11. Anna

    can i transfer to co.cc domain?

    the name servers are ns1.x10hosting.com and ns2.x10hosting.com
  12. Anna

    why am i unable to reply in forum???

    please note: you should be able to reply to a thread you started in free hosting as well.
  13. Anna

    reset email

    Hello, Please send me an e-mail with the following to confirm ownership (just a little precaution) before I change the e-mail. Full name for the account. Address on file. My e-mail is anna@x10hosting.com
  14. Anna

    Change username for my cpanel

    The only way to change cPanel name is to terminate the current account and then sign up for a new one. If you wish to do that, confirm that and that you have all backups you will need.
  15. Anna

    website is not working..

    Hello, I have sorted your site for you. The problem was public_html folder having wrong ownership.
  16. Anna

    Re: Suspension of Webinar account

    It is clearly state in the TOS that proxies are prohibited, it also part of our zero tolerance policy, meaning the account is permanently suspended. The only way you can run a proxy is by signing up for a VPS account. VPS's are unmanaged so it'll require at least basic linux knowledge. You can...
  17. Anna

    Your Account is Currently Suspended

    Your account is suspended because a proxy script was detected in your account. This means the suspension is permanent, access to account will NOT be restore under any circumstances.
  18. Anna

    Account Suspended & Account Login Error

    I have unsuspended your account. Suspension reason was high resource usage.
  19. Anna

    What will happen to my cPanel url

    You'd have to ask the place where you registered the domain about optional ways to reach their hosting control panel. You might be able to find that information from some sort of account panel you can login to from their main page, but only them can give you a correct answer for how to access...
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