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  1. Anna

    Please kindly remove the suspension of my account

    just a quick add: It was not you logging in using your mobile phone that caused the account to be suspended. It was you uploading a proxy script to your account that caused it to be permanently suspended for having a proxy.
  2. Anna

    Pardon

    Just did a quick check, and I did find a php script that is in fact a proxy. Account will remain suspended until it is removed from the system.
  3. Anna

    Account is Suspended

    A lot of plugins are tested from wordpress, doesn't say they are suitable for a shared free hosting environment with restrictions about resource usage. I'm sure there's other suspended as well, but if it was a bug in the system it would more then likely affect all users, which it doesn't.
  4. Anna

    Account is Suspended

    It is almost as if the system have a few queued suspensions to carry out :/ because I see new log entries coming in despite the site already being suspended...
  5. Anna

    Account is Suspended

    :/ this is odd, I removed the two plugins who's last change date was today. It still gets suspended instantly :
  6. Anna

    Account is Suspended

    I'd recommend disabling that if it was the last plugin to be activated and worked fine prior to. Something is causing the script to open a lot of processed (31 open), the limit is set at 20. Normally I see only 2-3 open in the logs for an account using wordpress. I have unsuspended the account...
  7. Anna

    Terms of service

    Terms of service can be found here: http://x10hosting.com/tos.php
  8. Anna

    Suspended

    Please note that ONLY logging in here at the forums does count as activity in this case. Logging into account panel or cPanel will not count. There was some misconfiguration in the script that failed to take creation date for the hosting account into the calculation, meaning that some that...
  9. Anna

    http://laserepair.info is offline now

    Hello, Chopin did have some issues in that department a little earlier, should be sorted now though. I can see your site fine at this time. Could you please try clearing browser cache? (on firefox/chrome you can also hold ctrl while hitting enter after typing in the address, might work on...
  10. Anna

    cgi-sys/defaultwebpage.cgi

    Your account has been sorted to have the bigger diskspace, some accounts didn't come through on the automatic upgrade for that. Your site should be back to working order. You might need to clear browser cache though to get it to properly show.
  11. Anna

    phpMyAdmin error

    Blame me :/ Should be sorted now though.
  12. Anna

    #07000(proxy) all backends are down

    Blame me :) Should be sorted now though.
  13. Anna

    mysql

    blame me :/ Not sure what happened, but while I tried to figure out what was causing boru to be slow, something started causing them to not show up. Gonna try sorting that as quick as possible. On a side note, for the accounts I have checked it seems that the databases still work, although...
  14. Anna

    How to unsuspend my x10hosting account?

    You can't unsuspend. As stated in the suspension reason, it is a permanent suspension.
  15. Anna

    suspension

    Hello, Your account was suspended because an proxy script was detected. That is a violation of TOS that leads to a permanent suspension, meaning the account will remain suspended until automatically terminated.
  16. Anna

    cancel this account

    Hello, Before we do so, please confirm that you have all backups that you need and that it is the hosting account killingd that you want terminated.
  17. Anna

    Your Solution

    parked domains are only controlled here if you let the domain still point to us at the domain registrar. To point it elsewhere, just change the settings at the domain reg.
  18. Anna

    external host

    If you refer to connecting to the x10 mysql servers from another server, that is not possible. Remote mySQL is disabled on free hosting accounts.
  19. Anna

    remove my acount

    Was gonna say it was only an inactivity suspension, turns out it was also holding some illegal orkut tools, which means the termination will not be expedited, it will be removed from the system eventually.
  20. Anna

    Unsuspension request

    Hello, Your account was suspended due to you placing a proxy script in your account. That is a violation of TOS. The account will remain suspended until automatically terminated.
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