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Hello, Looks to me as your site is currently working, is there any further issues?

Hello, Looks to me as your site works fine now, is there any further issues?

Hello, Fris is no longer an server with us. It does sadly look like your account was not moved over, which means we'll need to re-create the account and look for and restore your files from our backup. Currently, due to the backend not yet being fully synced I can not re-create the account as...

Hello, We'll need to restore the files from our backup server. I have made a note that your account needs the files restored, as soon as I get access to the backups I'll look into this.

Hello, Sadly it does look like your account was not successfully restored. I have re-created the account and will look for a file backup. I'll send the password in PM, you will be able to set one of your liking as soon as the maintenance of account panel is completed. Did you have any databases?

Hello, I have talked with one of the administrators, they are working on finding a solution, but sadly can not say for sure there is one. The reason for this problem is the load balancing we've put in play, the actual server that displays your site can as it is now only see the forwarding...

Yes, we always move the accounts over if someone signs up for paid and request to have that done, its part of the "deal" if you chose to upgrade to paid.

Hello, Your domain works fine for me at this time, if you still see that default webpage, please try clearing your browser cache. Yeah, account panel is offline while we sync up data from the servers so it does show correct server information, should be back in a few hours.

You'll have to recreate the user, the table that handles that information was corrupted. Just make sure you either set the same password as you have in the config file of your script, or that you remember to update the config with the new password set. All databases does show 0 bytes for some...

Hello, That is a temporary error, and is caused by parts of the backend not being responsive. Normally that should not arise, but during the big maintenance we've been doing it was not really unexpected. Right now a sync is running to get the account panel up to date with information from the...

Hello, That is correct. Your account was suspended for making copyrighted movies available. That would be copyright infringement and a zero tolerance offence so your account will remain suspended until terminated.

Hello, Account panel is currently being synced up with the servers, once that is completed the correct server would be displayed. Once that sync is completed and account panel is back online, you should be able to update your password though there.

Hello, Your hosting server is now boru and can be accessed at https://boru.x10hosting.com:2083 If you get a login failed message, please try to update your password through account panel (account panel is currently offline, but should be back in a few hours).

Hello, Your server is Chopin. Right now account panel is offline for maintenance, we're syncing up information between account panel and the respective servers. Once the account panel is back online you will be able to change your password. Regarding the database issue, that seem to be...

Hello, You should now be able to re-add that domain.

Hello, Yes, there should be a file backup, the last thing we did before taking the server offline was take a full backup of all the /home directory, under which all user files are located. I do not have direct access to the backup server, but I know that right now a copy of the backup is being...

For the record, your current server is Chopin. To login to chopin: https://chopin.x10hosting.com:2083

Hello, Unfortunately does it seem as your account was not automatically restored onto the new server which means we need to re-create the account restore files and databases from our backups. This may take another day or two to resolve.

Hello, I'm trying to get confirmation about this from our server administrators and will get back to you as soon as I get an answer.

Hello, Have you tried re-setting the password through account panel? I know it is currently offline while being synced up with each users respective server, but should be back in a few hours. If you still have problems accessing and can't wait, send me a message at anna[at]x10hosting.com or...