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  1. Anna

    free host

    hello, We did not purposely delete any files, however it does appear as the restore package we used to migrate your account over to the new server had a corrupter public_html causing files to be lost. I'll escalate this up so we can check for and restore any files found from a backup.
  2. Anna

    Fris?

    Hello, Your server is now Starka. Does look like you are missing some files though. Do you have your own backups, or do you need us to restore them from our backup?
  3. Anna

    Error from park wrapper #2

    The domains have been added to your account.
  4. Anna

    CPanel working now but no site

    In that case you need to update the A record for that domain over at your registrars control panel. Correct IP for your server is: 69.175.104.34
  5. Anna

    Please don't ignore this time! : My files are gone.

    Restore has completed.
  6. Anna

    After Update all my data is deleted from server. *****Help

    Restore has completed.
  7. Anna

    Where is my site?

    Restore has been completed.
  8. Anna

    Please don't ignore this time! : My files are gone.

    Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done, can't say how long, but I'd guess no sooner then a few hours.
  9. Anna

    Auto-suspension - not able to unsuspend, and how to request a restore?

    Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done, can't say how long, but I'd guess no sooner then a few hours.
  10. Anna

    Where is my site?

    Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done.
  11. Anna

    CPanel working now but no site

    Your primary domain does not point to the server your account is located on. If you did not use our name server you need to update the IP for the domain (a whois does indicate our name servers are not used).
  12. Anna

    After Update all my data is deleted from server. *****Help

    Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done :)
  13. Anna

    Database Missing

    Hello, I have restored the database. You will likely need to re-create the user for it though. And it will probably show as being 0.00MB in size, for some reason all databases show that way.
  14. Anna

    Lost MySQL Database

    Hello, I did find two databases with your name tag on them, _smf1 and _smf2. I can restore them to your account, in order to do that is it ok to delete the one you created when re-installing the forum?
  15. Anna

    Please unsuspend my account

    Your account is now unsuspended.
  16. Anna

    Still can't log into cPanel

    Hello, We have seen this happen for several users seem passwords got a bit messed up in migrations, resetting the password through account panel should solve it though.
  17. Anna

    cannot access cpanel and website does not work ww.avamai.me

    Hello, Please try updating your password through your account panel, the migration seem to have messed up some passwords. I see the x10 default welcome page, I assume that you previously had an add-on domain as your main domain? if so it looks like you'll need to re-add that.
  18. Anna

    Databases gone!

    Hello, I found and restored two databases for you. You will likely need to re-create the database users for them though.
  19. Anna

    Swap

    Hello, That means that you can change which forum account is associated with your hosting account, useful if you already had a forum account and accidentally created a new one when signing up for hosting. I'll close this ticket, if you have any further questions you are welcome to submit a new...
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