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hello, We did not purposely delete any files, however it does appear as the restore package we used to migrate your account over to the new server had a corrupter public_html causing files to be lost. I'll escalate this up so we can check for and restore any files found from a backup.

Hello, Your server is now Starka. Does look like you are missing some files though. Do you have your own backups, or do you need us to restore them from our backup?

The domains have been added to your account.

In that case you need to update the A record for that domain over at your registrars control panel. Correct IP for your server is: 69.175.104.34

Restore has completed.

Restore has completed.

Restore has completed.

Restore has been completed.

Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done, can't say how long, but I'd guess no sooner then a few hours.

Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done, can't say how long, but I'd guess no sooner then a few hours.

Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done.

Your primary domain does not point to the server your account is located on. If you did not use our name server you need to update the IP for the domain (a whois does indicate our name servers are not used).

Hello, I'm currently running a restore of your files, does seem to wanna take its time though. If I remember I'll update this thread once it is done :)

Hello, I have restored the database. You will likely need to re-create the user for it though. And it will probably show as being 0.00MB in size, for some reason all databases show that way.

Hello, I did find two databases with your name tag on them, _smf1 and _smf2. I can restore them to your account, in order to do that is it ok to delete the one you created when re-installing the forum?

Your account is now unsuspended.

Hello, We have seen this happen for several users seem passwords got a bit messed up in migrations, resetting the password through account panel should solve it though.

Hello, Please try updating your password through your account panel, the migration seem to have messed up some passwords. I see the x10 default welcome page, I assume that you previously had an add-on domain as your main domain? if so it looks like you'll need to re-add that.

Hello, I found and restored two databases for you. You will likely need to re-create the database users for them though.

Hello, That means that you can change which forum account is associated with your hosting account, useful if you already had a forum account and accidentally created a new one when signing up for hosting. I'll close this ticket, if you have any further questions you are welcome to submit a new...