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  1. Anna

    Suspended account

    The suspension was placed manually, which means someone in staff found a reason to suspend you for file hosting. I will see if I can find out who placed the suspension. In the meanwhile, what is processmaker? File hosting is prohibited in the TOS, and also part of the zero tolerance policy.
  2. Anna

    request for Unsuspension my account

    Hello, Since you say you will remove the chat script, I'll unsuspend your account. I will at a random point check back that it is removed, but I will give you at least 12 hours to remove it before doing so.
  3. Anna

    Old Account Deletion

    The account voyager is not terminated, it is suspended for inactivity. You can request unsuspension through the account panel (http://x10hosting.com/control) and then remove the domain yourself. Note that you are only allowed one account. I noticed that it has an odd e-mail address, so you...
  4. Anna

    I visited the forms, can my account be re-activated please?

    Yes, inactivity suspensions can be automatically resolved in account panel. Remember to login here at least once every 31 days to keep it active.
  5. Anna

    Sorry, please Unsuspend my account

    the account will remain suspended which means you will not get access to your account for any reason.
  6. Anna

    ToS explanation please

    one individual is one physical person. Each one would be managing their own account
  7. Anna

    Please delete my account!

    There is no hosting account attached to your forum account. If you have a hosting account, please provide domain or cPanel username so we can look it up in our system. Forum accounts are not deleted.
  8. Anna

    why is my account suspended?

    Yes, your hosting and forum account now show up properly linked, and your account show as unsuspended for me.
  9. Anna

    why is my account suspended?

    since the accounts are not linked together, the system doesn't know it is your hosting account that visits when you come here.
  10. Anna

    Hi! I am so lost is not funny :)

    You are suspended with the following reason: "user transfered to another server." The suspension should resolve automatically once your account is fully active on the new server.
  11. Anna

    why is my account suspended?

    Your account is suspended for inactivity. To resolve it login to account panel at https://x10hosting.com/control/login.php using the e-mail you set as contact e-mail when you signed up for hosting, and your cPanel password. You should have the option to unsuspend yourself under Hosting ->...
  12. Anna

    I request the reactivation of my site

    yes, it relates to the announcement regarding your server that was made a few days ago at http://status.x10hosting.com Your account will automatically come back to normal working order once the move of your account is completed.
  13. Anna

    Asp.

    There is asp.NET, which we support through the mono project.
  14. Anna

    Please delete my hosting account!

    Hosting account deleted.
  15. Anna

    Cant login to cpanel

    Your account was suspended for high resource usage, and had been so for a little over a week... I sorted the suspension for you.
  16. Anna

    resolve suspension

    actually, we are moving accounts to a new server. You can read more about that at http://status.x10hosting.com The reason it gets suspended during the actual transfer is to avoid corruption of data by locking the account. The suspension is placed by cPanel and will resolve itself once your...
  17. Anna

    TOS query

    File hosting would be defined as using the account only for uploading/sharing files, without a proper site. I assume that it will be a proper site and not just a place where they can upload/download through ftp? That's the key part, having a proper site, where the files make sense. Although...
  18. Anna

    avg load constantly over 20. is that normal

    Not always high, but most of the time higher then a similar paid server would show.
  19. Anna

    Restore access.

    That file is not what the filter detected and that got your account suspended.
  20. Anna

    I still get an inactivity warning in my email even with an inactivity waiver

    I think what happened is that instead of linking with your existing forum account, you accidentally created a new one. Login to the account panel using the e-mail address associated with your hosting account and your cPanel (hosting) user names password. Once logged in you can use this link to...
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