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  1. Anna

    One Time Mailing Thoughts

    I don't mind this at all, but it would be nice if the mail somehow stated that it was sent through us (other then in the sender address field)
  2. Anna

    Ivanova

    404 is a "page not found" error. The error message displayed in your account is not the default one from us, most likely there's some script you have that throws that error. without knowing the script, it is very hard to help. Further more the error message itself is in a language I do not...
  3. Anna

    Requst backup

    In the TOS you agreed to it is also specifically mentioned that "links to" and "how to" information is prohibited. Section 1. server usage.
  4. Anna

    is drop database syntax denied?

    Databases has to be created, and deleted from cPanel. Doing it in phpMyAdmin will not be enabled, it is a limitation required by cPanel, to keep track of number of databases. If you don't see it in the list of databases in cPanel, you will need to tell us which database you want removed. When...
  5. Anna

    Add-on Domain not Working

    Hello, Sometimes the domain entry remains on one of the nameservers, the cleanupscript failed for some reason at that point. Could be temporary connectivity issues for instance. I have now manually cleared out that domain so you should be able to add it in cPanel as an addon doamain.
  6. Anna

    Email forwarding doesnt work for me.

    Hello, since it is working for you no, I'll close the thread. If you need any further assistance feel free to start a new thread.
  7. Anna

    Transfering from free to paid hosting

    Hello, The steps to transfer is you first sign up for paid hosting, and once that is activated you request your free to me transferred. To request the transfer you simply need to open a ticket in the clients area you will get access to, just remember to include information about the cPanel...
  8. Anna

    Can't Login To Account Panel

    This is clearly beyond community support. will escalate.
  9. Anna

    Hosting account disappeared

    You should be able to, but it may be the domain still lingers around in a config file, or on one of the name servers. What is the domain you want to use?
  10. Anna

    My account Suspended !

    I have unsuspended your account. It was suspended for high resource usage. Please take a look at your scripts and settings to sort this.
  11. Anna

    Hosting removed

    You should be able to add it as a add-on domain, or parked domain through cPanel. If you get any errors, post back here or open a ticket in clients area. If you want it as your main domain, you need to open a ticket in clients area to request that change.
  12. Anna

    Hosting removed

    There does indeed seem to be something that is messed up. Since we can not currently see a hosting with your forum account, could you please tell us your cPanel name and what domain you have so we can check further?
  13. Anna

    Accidentally made forum account first

    Yes, it has been discussed to change the behavior, can't say when/if it will be changed though.
  14. Anna

    Am I IP banned?

    I'll have an admin check on that as soon as possible. Due to the nature of the issue I'll escalate this into a ticket, which you should be able to see, and reply to, in your account panel
  15. Anna

    Sorry, please help - site has been down ages!

    Escalated, needs admin attention.
  16. Anna

    Accidentally made forum account first

    Hello, If you have not yet signed up for the hosting account, you should be able to login at http://x10hosting.com/control with your forum details, and from there go to sign-up for hosting. The hosting account will then be linked to your forum account.
  17. Anna

    How to edit Wordpress Themes?

    There's no software specifically designed to work with wordpress, but the templates consists of php files, so any php editor would do the trick. I have worked on my wordpress themes in notepad++ which has worked well for me.
  18. Anna

    Is it only me?

    It'll probably come back eventually, I'm gonna guess that softaculous is not fully configured for the new servers. I will check with an admin when they get on though. If you want to get wordpress up and running quickly, it's actually rather easy to install it from the package you can download...
  19. Anna

    New user who needs to start working with mySQL

    All databases here are named like cpanelname_databasename. This to separate them on the database server, otherwise there would be an issue if two users wanted a database by the name blog for instance. Same goes for the database usernames. If you have coded in the database name into your...
  20. Anna

    New user who needs to start working with mySQL

    you need to create the database and a user to assign to the database in cPanel. Also there's maintenance to the mysql servers, which were scheduled to be started late last night (eastern US time), not sure if they are all completed yet.
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