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  1. Anna

    [Sorted] Ticket ID: DGQ-834141 (MySQL issues)

    Hello, This should now be sorted, was a case of wrong owner for some files.
  2. Anna

    [In Progress] Error adding Addon domain

    Hello, Could you try adding it now?
  3. Anna

    [In Progress] suspended account

    Hello, Could you please tell me what server you are on, or if you do not know that your main url? We're currently having some trouble looking up the data.
  4. Anna

    [Sorted] Still awaiting support after 2 weeks!

    Hello, I apologize for the delay and inconvenience caused. Your site and cPanel login is now working. Since someone might have grabbed the password before you edited the post I also changed that, see PM.
  5. Anna

    [In Progress] Suspended stil...

    If you can login to cPanel your account is not suspended. But it does appear as the domain is being redirected to the suspended page regardless. I tried pinging the domain to find out what server you are on, but the IP return is not valid for any of the free servers. What server would your...
  6. Anna

    account suspended

    This is a duplicate of the thread: http://x10hosting.com/forums/free-hosting/113603-sorted-account-suspended.html#post647795 The other thread has been answered. Closing this thread.
  7. Anna

    Internal Server Error

    Yes stoli seem to have a bit of a problem. I have alerted server admins as currently I can't access it to check the load either, but so far I have not heard back.
  8. Anna

    [Sorted] account suspended

    I have moved the thread to proper place, and unsuspended the hosting account. It was suspended due to inactivity. It is a requirement that you login to the forums at least once every 31 days.
  9. Anna

    [Sorted] Can't logon to cPanel.

    Hello, I have just sent you an e-mail to the address listed as your contact e-mail for the hosting account with your new password
  10. Anna

    Is paid hosting affected?

    Premium accounts should not be affected as it has it's own signup process, starting point for that can be found here: http://x10hosting.com/premium.php
  11. Anna

    Premium account issues

    Hello, Send an e-mail to support@x10hosting.com with the details of your account, and describe the issue.
  12. Anna

    [Sorted] Suspended

    Due to the maintenance we have a bit of an issue looking up what server the accounts are on, so if you know that'd help. If not post your URL and we'll find out based on IP returned by ping.
  13. Anna

    [In Progress] Domain available

    Hello, I apologize for the delay and inconvenience caused. The main domain for your account is now: reendom.x10hosting.com
  14. Anna

    [In Progress] Website still down after server move

    PM sent with a new password.
  15. Anna

    [Sorted] Cannot login in cpanel

    Account unsuspended. Suspension reason was as follows:
  16. Anna

    [In Progress] I dont know what happend with my account...

    Sadly I can not find the account xsystex on stoli which probably mean that the account wasn't transferred correctly. Also the old Stoli is no longer online so we can not get data from that server to restore the account. I did however find one database on the database server with your name on it...
  17. Anna

    [Solved] Parked domain issue.

    Re: [In Progress] Parked domain issue. The domain albedotkd.org.au is now parked in your account, and it points to albedotkd.x10hosting.com May take a little time before it is fully operational.
  18. Anna

    [In Progress] Suspended account

    Problem sorted, closing thread.
  19. Anna

    [Solved] Parked domain issue.

    re: [In Progress] Parked domain issue. Hello, With our backend being under maintenance/upgrade we don't have access to all tools we normally have. To better assist you could you please tell us what server you are on, and what your main domain is?
  20. Anna

    [In Progress] Account Suspended?

    Hello, The reason says unknown, so I have to find the staff member placing the suspension as it is a manual suspension and get the reason before I can unsuspend.
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