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  1. Anna

    suspended account

    if you have been inactive for a longer period of time the account could have been automatically terminated, in which case the data is not retrievable. In order to find out what has happened, please let us know your cPanel name.
  2. Anna

    MySQL database

    They are not gone, it's just the connection to the mySQL server that is acting up. I'm working on getting hold of an administrator that can sort this issue. It could also be Corey have started swapping the server out, though he usually makes a post about those things before starting, he did...
  3. Anna

    domain problems

    It appears as the change never made it to insertion of data to our name servers, this should now be corrected, though it may take some time before propagation is fully done.
  4. Anna

    Max Mail

    I have unsuspended your account. There was a minor issue with the check the other day, some accounts were unfortunately wrongfully suspended. Sorry for the inconvenience.
  5. Anna

    my account

    I'll escalate this to ticket area so an administrator can take a closer look.
  6. Anna

    Error processing my request

    You don't need to use the same e-mail address. As a result of a terminated account, the account panel does not work, as it was tied to the hosting account that were terminated. If you don't have another e-mail you can use, post back and I'll escalate it and sort the sign up manually.
  7. Anna

    Account Suspended

    As mentioned, the login requirement is once every 31 days. Note that only forum visits count. We do not reset any stats regarding post count, however if a post is found to not follow the rules of the section they are posted in, moderators can chose to delete them. For instance replying to a...
  8. Anna

    My Acount does not have a link to the account pannel

    I found a record saying that the account walterpk77 has been terminated after being in a suspended state for more then 10 days. You're welcome to sign up for a new account if you wish.
  9. Anna

    www. redirection?

    as long as you configured the domain correctly at your registrar, it should work both with and without www. However it does seem to me that colonialsense.se is redirected to www.colonialsense.se, which does not work. What puzzles me is that when I try to ping the domain in order to check if...
  10. Anna

    SQL error - Too many connections

    Escalated as this requires admin attention
  11. Anna

    Forgot Password

    Premium accounts does not have links to a forum account. I'll see if I can get Corey or someone else from paid support to pop in and check this.
  12. Anna

    Please reset password

    Does appear as your account is pending to me. Did you get any errors during sign up?
  13. Anna

    Is http://lotus.x10hosting.com:2082/ down?

    if you get a third note about memory usage, it simply means you can't unsuspend yourself, you need a staff member to do it for you. Only in extreme cases we refuse that, although if you end up suspended for the 6th time because of the same file/script without doing any attempt to solve it, we...
  14. Anna

    high resource usage suspension (Take 2)

    Log doesn't say much more this time either. if all editing were made to one file only, you can just switch that for the original and see if that is the cause (rename your edited one so you can switch back if it shows to not be the cause). If it shows to be the cause, try comparing the files and...
  15. Anna

    Is http://lotus.x10hosting.com:2082/ down?

    I have no idea how far into the upgrade that server is, but until it is all completed the server may come and go and generally behave slowly. Corey will probably update the thread once all servers are all done.
  16. Anna

    Account Won't Unsuspend

    No it's not normal, but as you may have seen in Services Alerts (http://forums.x10hosting.com/service-alerts/109261-all-servers-cpanel-upgrade.html) all servers are being upgraded, during this they may halt processing of commands such as unsuspension requests, once the upgrade is completed the...
  17. Anna

    cpanel login

    Gonna escalate this into ticket area as community can not aid
  18. Anna

    Can't sign into hosting account

    You seem to have gotten it all sorted, as I can see that you have a hosting account attached to this forum account.
  19. Anna

    My Security Question

    I have reset your security question, you will be asked to set a new on your next login to account panel.
  20. Anna

    Boru down. Again (again).

    we always check for abusers, but we may close one account today, and there might be a new tomorrow. Most of them are caught by our automated systems, but it may take a minute or two before they are shut down resulting in slowness. We're constantly trying to find better ways to spot them before...
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