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  1. Anna

    Suspension

    You do realize that it is here at the forums you need to login? Logins to account panel and/or cPanel does not count in this regard.
  2. Anna

    My account is suspend some one help me

    Your account is currently not suspended.
  3. Anna

    Support slow?

    I have replied to your ticket. Closing this thread.
  4. Anna

    Hosting Account Suspended

    I'll escalate this into a ticket.
  5. Anna

    suspension for high system resource usage

    I checked the log, and it appears to be memory usage that cause the issue. I don't think it is the number of users that is the problem, but I guess it can't be completely ruled out. Is there anything you changed recently, like adding a plugin? Cache plugins are known to cause issues with...
  6. Anna

    Support slow?

    I just read your ticket, however it did seem that the site didn't load atm so I was unable to check, I'll check back in a little bit. For information: Support personal do this on spare time. Some days it can be slower then other days depending on how much else with have to do in our lives.
  7. Anna

    Account is Suspended

    Please refer to your other thread about the same issue. Closing this duplicate thread.
  8. Anna

    Please Delete My Account

    Before we do that please confirm that you have all backups you need.
  9. Anna

    Cpanal password

    since this is now sorted, I'll close this thread.
  10. Anna

    wrong password phpmyadmin?

    If you get that when logging into phpmyadmin from cPanel there's definitely something wrong that would require admin attention. Escalating this into ticket area.
  11. Anna

    Lost my content for 6 months of inactivity?

    I found a report of that account being terminated on July 16th after being in a suspended state for more then 10 days without resolving. There's no way to retrieve data. Remember that keeping backups are always your responsibility
  12. Anna

    [Unsupported Language] Account Suspended

    Re: Account Suspended I have checked, and although the game seem to be translatable, the forum does lack translation option at least there's no one to be seen on the page a visitor would see. Also when it comes to forum it's tricky as all posting would be needed to be done in one of the...
  13. Anna

    [Unsupported Language] Account Suspended

    Re: Account Suspended You do realize that automated translations, such as, but not limited to, google translate is NOT a legit option for translations? I'll check the account, if found to be in breach of TOS I'll re-suspend your account.
  14. Anna

    cant access my cpanel

    I checked in our logs, and the account chani was found to be terminated on December 27th after being in a suspended state for more then 10 days. You can sign up for a new account if you wish.
  15. Anna

    [Unsupported Language] Account Suspended

    Re: Account Suspended You are correct, all sites need to be in English, Spanish or French (or provide a full translation into one of the mentioned languages). Turkish is not a supported language. However since unsupported language is part of the zero tolerance policy, your account will remain...
  16. Anna

    URGENT-please send me a new password for the user seshi at account panel

    There's indeed an hosting account by that name (seshij), it is attached to the forum account seshij. For support regarding that account you need to use the correct forum account.
  17. Anna

    Unable to edit my website

    just for clarification about nameservers. Although it is recommended to use ours for domains you want to host here, you can still do it by setting A records or even CNAME at the registrar. As for why you can't reach cPanel I do not know, but it may have been just a temporary problem since I can...
  18. Anna

    Account suspended

    actually the suspension reason is not having a chat, it is using an illegal nulled version of a script. Due to this the suspension will stand.
  19. Anna

    Want to get rid of two email accounts but cannot.

    only other option would be an admin doing it server side. if you need them removed quickly, it might be easier to switch the domain back and remove them.
  20. Anna

    frequent auto suspension

    You should always create your own support thread when you need assistance. I don't even know what wbb3 is, but fact is not all scripts are suitable to be run on a free hosting environment due to the amount of resources they use.
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