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  1. Anna

    Very Slow

    We're looking into it, seem boru isn't in its best mood at the moment, load is higher then normal.
  2. Anna

    reactivate account

    It is possible that your trejopma forum account and your hosting account have different passwords. To get a new password for the forum account, log out from the current one and go here: http://forums.x10hosting.com/login.php?do=lostpw (e-mail is the same as for the hosting account)
  3. Anna

    FTP and account panel

    If you have been inactive for a prolonged period of time the account may have been terminated. To find out what has happened we need to know your cPanel name.
  4. Anna

    Delete my account

    I have now placed your account for termination and it will be deleted shortly. You are welcome to sign up for a new account if you wish to do so.
  5. Anna

    Account Suspension For NO Reason!

    This have already been answered in your other thread, please refer to that. Don't start multiple support threads * Thread closed *
  6. Anna

    HELP Can't Login to CPanel

    for cPanel you need to use the name: fbctrez
  7. Anna

    Is it possible to install cPanel Game addon on my x10 free host account

    The answer to that would be no. We're not going to install any game add-ons to cPanel. Further more, you can not run a server on a free account if that is what you are thinking, you'd need a vps for that.
  8. Anna

    reset my security question

    I have replied your other thread. Closing this.
  9. Anna

    cPanel password

    I have reset your security question, you will be asked to set a new one next time you login to your account panel. Once that is done you can change your cPanel password.
  10. Anna

    Hosting

    Our premium plans can be viewed here: http://x10hosting.com/premium.php
  11. Anna

    Account suspended for excess data use

    Plugins can often be a cause of these issues. Especially plugins that provide cache functionality. Might help to give it a few seconds between refreshing the pages. On a note though, the account is not automatically terminated if you hit third warning. That just means that you need to submit a...
  12. Anna

    Don't understand suspension.

    Posting is not required. However it is recommended that you login to the forums prior to requesting unsuspension, to avoid being seen as inactive if the script that checks is run before you login to the forums.
  13. Anna

    php include - above root directory

    I do believe that to be able to include a file not in the public_html folder (or one of its subfolders), you'll need to use absolute path. Should be something like: /home/cpanelusername/path/to/script/script.php
  14. Anna

    Domain redirect

    if you park the domain in cPanel, you should not use redirect at your registrar. What you should do is either set it to use our name servers (ns1.x10hosting.com and ns2.x10hosting.com) or add an A record to the domain (CNAME will work as well since you have your main url to be one of the ones...
  15. Anna

    Keep getting suspended

    remember to login to the forums prior to (or immediately after) requesting unsuspension to reset the timer so to speak. For instance: If you submit an unsuspend request at say 1pm, but doesn't login to the forums until 6pm, you'd end up suspended again if the script that checks if there's...
  16. Anna

    Cracking Down on Spam

    This will only affect the free hosting accounts.
  17. Anna

    my free doamin from xhosting block by dydns

    for wordpress I'd recommend activating the akismet antispam plugin, it usually stops that type of comments.
  18. Anna

    Free Accounts Upgraded

    1Gb is the upgraded size, it used to be 500 Mb. This thread was started before you joined up (in late November).
  19. Anna

    Suspended account

    I have unsuspended your account, it should be fully unlocked shortly.
  20. Anna

    Suspension

    Yes, it is only forum logins that does count as activity to avoid suspension. You happen to have a link handy for where they gave wrong information?
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