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  1. Anna

    Resolved SSL?

    Free hosting do not support installing a certificate with the current settings (and I know of no plans to change that right now), and those tips you linked to requires SSH access which is not available for free hosting users. As for diskspace upgrade, you do not currently meet the requirements...
  2. Anna

    Resolved Can't receive emails

    The two of you (the poster whos thread you initially piggybcked on) are on different servers, and no to my knowledge there is nothing wrong with the servers. If you log into DA and check with webmail, do you see any recent emails there? If not it could be something preventing the mails from...
  3. Anna

    Resolved Can't access hosted site

    Username for the database should not be the account username (although it should work it is not recommended). Are you sure the tables you see are actually related to that script? I see you have a second, empty, database as well so could it be that what you intended to have installed on that...
  4. Anna

    Resolved Can't log in and not using a VPN

    Can you please try now?
  5. Anna

    Resolved Issues with my website

    Is there anything further that you need help with right now or can we close this up as resolved?
  6. Anna

    Resolved Error during cPanel login

    The "open cPanel" button should take you to the correct server. I have sorted a small error on your account, can you please try now?
  7. Anna

    Resolved An error has occurred forwarding your sign in

    That was my bad, I forgot to enable one tiny little but important part of your account. I have corrected this and you should now be able to properly log in. My apologies for the inconvenience caused.
  8. Anna

    Resolved Backups in DirectAdmin

    There are plans to integrate either R1soft or a similar backup feature, but when it will be sorted out and made available for users is not currently something that I know. For now I'd suggest taking your own backups, which you should actually always do anyways. Even when a backup option is...
  9. Anna

    Resolved No Premium Help Responses

    Weird, according to the admin I spoke to the other day they receive emails everyday on that form, what email are you putting in? PM me if you don't want it public. As for hardware, yes we have our own but we also offer CloudFlare to our users if they want to utilize that for various reasons...
  10. Anna

    Resolved Request for Additional Storage Space

    I have increased your available diskspace.
  11. Anna

    Resolved Can't access site

    Between January 1st and today you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of January...
  12. Anna

    Resolved Domain showing apache msg but able to access when I use x10 URL

    DirectAdmin has its quirks, this is related to one of them. With DirectAdmin you can actually have two separate sites for https and http, now free hosting does not fully support SSL as you can not install and utilize a personal certificate, but this leads to the noted message (which is the...
  13. Anna

    Resolved Cannot Access New Direct Admin. Website not working.

    Between December 19th and April 6th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid...
  14. Anna

    Resolved Can't access website, ftp, or cpanel

    Between December 7th and March 10th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the log requirement has always been there however, so in early January the account would...
  15. Anna

    Resolved Issues with my website

    Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd. You're lucky...
  16. Anna

    Resolved SSL Certificate from CPanel

    Your site will no longer attempt to use the outdated cPanel cert. It will use the server certificate, which still will give an error as it is does not match your domain. Free hosting itself does not support using true SSL, but if you have a custom domain you can as suggested by @garrettroyce...
  17. Anna

    Resolved An error has occurred forwarding your sign in. Retry

    This has been solved over Discord.
  18. Anna

    Resolved Servers are currently having some work done

    You really should start your own support threads. I'll close this one as the server maintenance it related to are completed.
  19. Anna

    Resolved My web site is not accessible any more

    Looks like you don't have the same problem as the post you originally piggybacked on. Your account is in good standing, the domain you have listed in DirectAdmin works fine, although it appears to show the default page for a new domain that has been added. What are you expecting to see and...
  20. Anna

    Resolved There is a problem with your request

    I made a small change to the account, can you please try now?
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