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I'll escalate this for private handling in support system. You can reach the ticket by logging into the account panel at https://x10hosting.com/control/login.php Once there please provide the following: desired user name: (max 8 chars) domain: Confirm that you Agree to follow the TOS [ ]...

We currently have a higher number of tickets then normally, due to the migrations, which does make the response times a bit longer then ideal. Also bear in mind it is the vacation time of the year, so some of the voluntary staff group is not currently available. We do aim on replying...

Most tickets I've done today have been taking up at least 20-30 minutes, some I've hit a stone wall on which means they require even more time :/ We do strive to have tickets replied within 24 hours, but during times of high ticket load it may be a bit longer, that said I'll soon be signing off...

Migrations should be completed. Escalating for staff attention. (yes I'm staff, I prefer to be able to take the tickets in order of arrival to ticket system though)

I did make a few changes to your files and folders, and it should work just fine now. Although your index.html is empty so it won't show anything but a blank page (it was misspelled as well, which I corrected). Also you had your public_html folder spelled with capital P, linux is case...

Which domain do you want removed? It may not be needed to close the account in order to sort things.

Escalating for staff handling.

I was just now able to successfully login to ftp on fris for my test account. Are you able to login to cPanel? (user and pass would be the same for cPanel and ftp unless you created a separate ftp account from inside cPanel)

see this thread for more information about the package with unmetered diskspace and bandwidth: http://x10hosting.com/forums/news-announcements/122732-some-updates.html Please also note that currently there's no doubleall package set for the new plan, there should be one eventually though.

For some accounts that were moved, the passwords got a bit messed up. Please try resetting the password through your account panel. Note that too many failed logins will also (temporary) block you in the firewall, if you are afraid that could have happened please post back for escalation.

escalated.

Of course we do care about the files, and when we are doing planned maintenance that involves transferring files and accounts between servers, we always have a backup plan. The unplanned things, like server failure for instance may result in loss of data unfortunately. What I'm trying to say is...

A notice were given: http://status.x10hosting.com/ Yes, I know, some accounts had already started its journey to the new server when that was posted. The user is responsible to keep an up to date backup, it's even stated in the TOS you agreed to that you are responsible for that. I don't even...

Both your addresses work just fine for me. Please try clearing browser cache and flush dns cache, see http://x10hosting.com/kb/questions.php?questionid=16 for more information about how to flush dns cache.

Seems like passwords got a bit messed up in migration, have you tried updating the password through account panel? Note that if you were initially on Absolut the backend may not be fully synced up yet, in which case updating password for cPanel will likely fail.

Looks like passwords got a bit messed up during the migration to fris. Try updating the password through account panel. If you previously were on Absolut it might not work yet though due to the account panel not being fully in sync with the server.

Yes, connection between your server, chopin, and the database server were lost. A service had to be restarted. Mysql for chopin should be working now.

I just gave the connection between your server, chopin, and the database server a good kick, should be back now :) Had to restart a service.

I have unsuspended your account. I noticed you seem to be using chinese, remember that if your site is not in English, Spanish or French you need to provide a full manual translation into one of those languages. The site must at all times be available in one of the allowed languages, and you...

Forum names are not changed, it's not as simple as changing the entry in vBulletin as both your forum and hosting accounts usernames are used in our backend systems to be searchable when we want to look up an account.