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I could be wrong but it sounds like an issue with the Trend Micro security program.

I would think they would be, but have no idea. Hopefuly a mod or admin will chime in on this.

You're right, I'm not an admin. I'm sorry I offended you, I was trying to help since it seems you're having the same problem most of us are having. I guess I just have more patients then most.

It's already been explained why tickets aren't being answered right away. Jeeze no one has patients anymore.

people are failing to realize that being patient is key. If you can't wait, upgrade to get your files back.

Nah, the staff's probably sifting through hundreds of support tickets. Yours and mine just haven't come up yet. Patience is key.

Their too busy fixing everything else.

yep, we're all in the same boat. It's because there was a problem transferring accounts over. X10 staff is working on it.

bump for escalation for s/g.

Did you have free hosting? If so, you need to log into x10 every 30 days or the account will be suspended. If an account is suspended for more then 14 days, the account will be deleted. States everything in the sign up agreement and TOS.

Yep welcome to the boat, I'm sure there's room. You, me, and several others are having the same issue. All that can be asked is patience while X10 staff get the problem rectified.

Yep completely understandable. I'm thinking their pulling all their resources and staff to fix the migration problems as free domains are still pointing to the old servers and if you have cpanel access, it can be corrected manualy. I'm not part of the X10 staff but all I can do is sit and...

Tickets are not being overlooked, the X10 staff is being stretched because there are problems with the migration. Several accounts were not copied over correctly and it's a matter of finding them and copying them over correctly. Patience is of virtue. I've had a ticket open since 9/5 and I know...

X10 support staff is tied currently following moving to new servers. Me, BlueJay, probly you and hundreds others are probly having the same issue. What's your premium question? You didn't state it.

Sounds like if it's been gone awhile it's probably gone for good, but then again I scratch build all my sites.

sounds like your site, like mine, wasn't transferred over correctly. Hopefully a mod will see this and escalate your ticket. Best of luck. -Matt

Vox is having an issue or three aparently.

Everyone reads the TOS before starting a service -.- It's common sense. If you don't, then that's on you. If you don't like it, upgrade.

Open ticket #24445

Ok so I'm gathering from that then, x10 still has alot of redirecting to do(I don't know, I don't have direct access to the back end). Also I hear alot of people are upgrading from free to get their site files back, then downgrading again. Doesn't make sense tbh. I put in a support ticket for...