Or they only use it to ask for support, when that's just a portion of the forum.
I've never understood that, only using a forum to ask for help and only checking it to see if someone has posted a solution to a problem. If one spends enough time hanging out with people who do the same stuff they do, everyone gets smarter about the stuff they do. This makes for fewer newby-type problems, and cuts down on the amount of repetitive posting about the same old issues.
I also notice that a lot of the foul-weather visitors, like the ones who only speak up when something's broken, don't even bother reading anything but their own threads. Like most free hosting users, I had a few hangups when I first made my account, but reading the forum and the wiki helped me solve them myself.
Ten or twenty new threads about the same issues just makes it harder for the people who volunteer their time in helping to... well, help.