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It seems to be working for me. Are you still having an issue?

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The IP address that you provided is indeed a residential IP address. I do not know why this was being shown as a commercial server. I have allowed this ASN access to the server; can you please try again?

We try to prove custody of an account through email since this is our second factor authentication. I think in this case, if you answer some questions about your account, that would suffice to show ownership. SEND A REPLY USING THE PRIVATE MESSAGE FUNCTION TO AVOID EXPOSING DETAILS ABOUT YOUR...

You had found a bug I had missed during testing. I actually owe you a thank you for finding it :P

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There was an error transferring your account. Please note this has nothing to do with your hosting and your websites, databases, etc. are completely unaffected. Please follow these steps: 1. Make sure your forum password is secure. It must have 1 uppercase letter, 1 lowercase letter, 1 number...

Thank you for reading the forum; it definitely helps a lot. This error happens for a lot of reasons though, and users should NOT do this until they have confirmation from the admin team. It appears though that you somehow were lucky and this was the actual reason. The website would have stopped...

Your IP address belongs to a commercial server host. We require users to log in from an IP address at their residence or business and not use a VPN or proxy so we can make sure users from some forbidden countries are not signing in.

Can you please send me an email from the one you have on file? Please send it to garrett at x10hosting dot com. If you send me your alternate email, I will update it. I just would like an email from your old email address to make sure that no one has stolen your forum login and is trying to take...

Alrighty. You won't be able to log in any more. IP and email info is gone.

Did you click the link? It won't do me much good because it's past two hours old :P You can now log in to your dashboard via https://x10hosting.com/panel . You should see that your old hosting account is now on the dashboard. If you click the button that says "USER @ X##" you can change your...

You can log in to the panel via https://x10hosting.com/panel using the password and email you provided during signup. You should now see your existing account on your dashboard. Change the password by clicking the "USER @ X##" button on the dashboard and selecting change password. Your old...

There was an error transferring your account. Please note this has nothing to do with your hosting and your websites, databases, etc. are completely unaffected. Please follow these steps: 1. Make sure your forum password is secure. It must have 1 uppercase letter, 1 lowercase letter, 1 number...

Please stop making threads with the same issue. Please read my response above.

Your country is on the blocked list. Please send me a private message with your email address so I can look into it further.

Your IP address is owned by an Amazon AWS service and is not allowed to be used for logging in

It looks like the IP address you were on when you got that error code is owned by a commercial server host or a VPN and would not be allowed to log in to our system. Can you please disable your VPN and try again?

The server logs show your email did leave the x10 server and go to your mail provider. It is possible your mail provider is blocking the email before it even gets to you. I tried sending it again just to make sure, but I don't think it's going to go through. I'm working on seeing why some...