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  1. garrettroyce

    Problem logging onto account

    I believe your problem was solved in discord earlier today. Please let me know if you still need help. I removed your attachment because it shows your email and I want to keep that private.
  2. garrettroyce

    Not getting password reset email....

    You could log out and use the forgotten password function of this forum. Please make sure that your email address is up to date on the forum here before you do that so you don't get locked out. If you do get locked out, please ask for help on Discord...
  3. garrettroyce

    delete account

    This is correct. Forum accounts historically have not been deleted.
  4. garrettroyce

    No access to old e-mail

    Please note to other users: do NOT create a file inside of public_html. This is visible to anyone who knows the file is there! Your email has been changed. The file has been deleted for security purposes.
  5. garrettroyce

    Not getting password reset email....

    There was an error transferring your account. Please note this has nothing to do with your hosting and your websites, databases, etc. are completely unaffected. Please follow these steps: 1. Make sure your forum password is secure. It must have 1 uppercase letter, 1 lowercase letter, 1 number...
  6. garrettroyce

    Reset password

    There was an error transferring your account. Please note this has nothing to do with your hosting and your websites, databases, etc. are completely unaffected. Please follow these steps: 1. Make sure your forum password is secure. It must have 1 uppercase letter, 1 lowercase letter, 1 number...
  7. garrettroyce

    I can't login. I have reset my password several times and I still get errors

    It looks like you may have tried to log in again, as the error code for your account was reset. Can you please try again and provide the new code?
  8. garrettroyce

    Email Address NOT ON FILE?!?

    I'm sorry, I found the issue. Can you please try again?
  9. garrettroyce

    Account verification failed: Token mismatch

    I just checked the database and your email is verified. Please let us know if you have any further problems.
  10. garrettroyce

    Email Address NOT ON FILE?!?

    Sorry, the message about password reset is just static text; that is, it just always says that. It's not a check, it's just an informational message for returning users that have been away for a while. Since your password was reset, it no longer applies. The passwords for DirectAdmin and your...
  11. garrettroyce

    SSL configuration screen in DirectAdmin

    Please use this link after signing in: (other users please note that your server may be different and the link may not work for you) https://x11.x10hosting.com:2222/user/ssl/letsencrypt
  12. garrettroyce

    Mandatory password reset issue

    It looks like the link between your hosting and panel accounts is broken right now. Can you please follow these steps? 1. Make sure your password is secure here on the forums. You can change it here: https://community.x10hosting.com/community/account/security * Must contain 1 lowercase...
  13. garrettroyce

    Email Address NOT ON FILE?!?

    I'm not sure what you're talking about. When I go here, the temporary password you were assigned works and I can log in. Please note the login URL has changed. https://x10hosting.com/panel I didn't touch your free hosting service password; that would not have changed. Once you log in, you can...
  14. garrettroyce

    Unable to log in: error "site not found".

    New website is at https://x10hosting.com/panel YOU MUST RESET YOUR PASSWORD FROM THE LOGIN PAGE THE FIRST TIME YOU LOG IN
  15. garrettroyce

    Mandatory password reset issue

    it looks like your email is something like da***al@gmail.com, but I don't see anything in the log where that email address was put in. Are you going to https://x10hosting.com/reset ?
  16. garrettroyce

    Password reset, but still cannot log in

    I don't see that your account is being blocked and neither is your country. Can you please supply an error code?
  17. garrettroyce

    Let's Encrypt SSL certificate expired and doesn't auto-renew

    I think that you need to remove the x10 nameservers if you are going to specify your own CNAME records. I'm not great at DNS, but what it looks like to me is that www.vladimirgavryusev.ru doesn't exist on ns1.x10hosting.com (or ns2) so the lookup fails.
  18. garrettroyce

    Password reset, but still cannot log in

    It looks like your country is currently on the block list. Your account has been with us over 10 years, so I feel like we should allow you to still access it. Can you please try again now?
  19. garrettroyce

    Lost email

    Can you log in to your account via this link: https://x13.x10hosting.com:2222 And go to the file management. Create a file called garrettroyce.txt in your home folder. Put your new email in that file. If I see that file is there, I'll know you have control of the account and I'll update your...
  20. garrettroyce

    x10hosting links and display on mobile display

    We like to leave them open in case anyone wants to join in. Someone else might want to tell us some other page looks bad :)
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