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  1. garrettroyce

    x10hosting links and display on mobile display

    Thank you, I will correct the discord link. The issue with the layout is still being worked on, but should be coming in the near future.
  2. garrettroyce

    Password reset, bad email address

    URL encoding. The RFC states that the space character " " should be encoded when it is in a URL as either %20 or +. When your email contained a +, it was replaced with a " ". We don't allow spaces in an email address.
  3. garrettroyce

    Password reset, bad email address

    Can you try again now?
  4. garrettroyce

    Password reset, bad email address

    I see the problem. Let me see if I can dig into it.
  5. garrettroyce

    Password Reset, but now getting "Error code 20E2C552D55EB968A80" message

    The error code indicates that your IP address is coming from a datacenter and not a residential or corporate location. x10 requires users to log in using their personal IP and not hidden behind a VPN so we can track fraud.
  6. garrettroyce

    Email Address NOT ON FILE?!?

    Dang, I *knew* that was going to happen lol If you have a discord account, that would be the best way to contact me to make sure we are both online at the same time. https://community.x10hosting.com/community/threads/x10hosting-discord-server.207431/
  7. garrettroyce

    Email Address NOT ON FILE?!?

    I'm not sure what to do. it seems like you got my email fine, but the automated emails don't go through. i'll try sending you the reset link manually
  8. garrettroyce

    Email Address NOT ON FILE?!?

    As far as I can see the emails are being sent out. If they are being blocked, then I wouldn't be able to do anything to fix that. I'm going to send you an email from my x10hosting email address to see if you get it. Please reply to it or here if you do.
  9. garrettroyce

    I am not getting reset password email in my email address.

    I still don't see that your email has ever been entered into the password reset form. I typed in your email myself and now it shows up in the log.
  10. garrettroyce

    Email Address NOT ON FILE?!?

    Have you tried using all lowercase letters in your email? it looks like for some reason it isn't matching.
  11. garrettroyce

    I am not getting reset password email in my email address.

    I have checked the server logs and I see 100's of resets, but I do not see that anyone has done a reset with your email. Can you please try this link: https://x10hosting.com/reset
  12. garrettroyce

    Email Address NOT ON FILE?!?

    Does the link not work for you? password reset If you are getting an error message at that link, or if you don't get an email, please let us know
  13. garrettroyce

    phpMyAdmin Import timeout

    does every file after you broke it up time out, or only some?
  14. garrettroyce

    New account signup

    NEW SITE IS LIVE. I hope you all enjoy!
  15. garrettroyce

    New x10Hosting Site

    The support page has links to our discord server and free hosting forum, which are the avenues of support for free hosting users.
  16. garrettroyce

    New x10Hosting Site

    The services page shows the active services, same as the dashboard, and also inactive services that have been cancelled or terminated. Clicking on the user name will bring you to the service details page.
  17. garrettroyce

    New x10Hosting Site

    Changing password, email, and other user details is done from the profile page. Clicking the "change password" button will prompt you to change your password. You'll need the old password to do so. Otherwise, log out and then click "forgot password" on the login page. The email address can be...
  18. garrettroyce

    New x10Hosting Site

    From your dashboard page you can see a list of active services. If you click the user name of that service (user @ server) then you can see the service details. The service details show a quick summary of that service. You can also access the hosting control panel (same as you can from your...
  19. garrettroyce

    New x10Hosting Site

    Once your account has been created or recovered, head to https://x10hosting.com/login and use the email address and password you provided. If you ever forget your password, notice the forgotten password link is on this page. Also notice the warning message that if you are an existing user that...
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