Looks like a pretty nice rig. I hope I could build one similar to yours, but the funds are missing on my side :P Anyway, let's keep our fingers crossed.
When we say we contact an admin, we usually do. However, they are the ones that will set the priority order for the problems and they are the ones that resolve them. We simply propagate the answers to you.
Eat? at least twice a day
Go to the toilet? never cared to count :P
Use facebook? every other other day (once every 3 days)
Use x10forums? at least twice a day (more or less)
Check your e-mail? at least once a week (for hotmail), twice a month for GMail
This site says it all :D http://badassoftheweek.com/
Also, design-wise, I would say that the apple website is pretty good, although I am not an big apple fan, they can manage to make some good stuff (at least iTunes doesn't break as often as WMP).
We did not answer because we had no clue, and obviously still don't have. I will escalate this thread to the ticket area, and account managers and admins will be able to tell you more about how things are going.
Your actual website at http://pokemondownloads.x10hosting.com/ loads in a few second, so x10 servers are not the cause to your slow load speed. The code behind your wordpress seems to be the faulty thing behind your load speed.