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  1. Jarryd

    Free Accounts Upgraded

    I've checked with Corey, and this update was applicable to ad-free accounts only. Not the ad-enhanced ones.
  2. Jarryd

    Malware

    Hello, your account has been flagged by google as having active malware on it. Your site seems to be re-directing to something called add-found.ru. I am getting many virus alerts from it, care to explain?
  3. Jarryd

    Account recreation?! WTF

    We are working on a way to resolve this, Bryon is aware of the issue and is working on a fix for it.
  4. Jarryd

    Account recreation?! WTF

    Hey Captain, what is the email address you're having issues with?
  5. Jarryd

    Will x10hosting support existing .COM domains?

    You should be fine to set the nameservers to ns1.x10hosting.com and ns2.x10hosting.com if you're using godaddy. :)
  6. Jarryd

    help logging in???

    Hello what is your cPanel username?
  7. Jarryd

    Suspended, Reason: Phishing?

    Hello, after discussing the issue a little bit with a senior staff member, we have agreed to remove the suspension. On the condition that the Logging tool is totally removed. Your account is now un-suspended. Please ensure you remove all files relating to the tool.
  8. Jarryd

    Suspended, Reason: Phishing?

    Hello, unfortunately after checking your account, i found a little tool called "Stupid Stealer Logs" This can log peoples data and steal it. Unfortunately your account is going to have to remain suspended.
  9. Jarryd

    Terminate Account

    Even so, we don't delete forum accounts.
  10. Jarryd

    Suspended, Reason: Phishing?

    Hello, being suspended for phishing is quite serious, if you're adamant your site contains no phishing files what so ever, i will review the account and remove the suspension if nothing is found. But if something is found your site will be suspended permanently. Whether the phishing files have...
  11. Jarryd

    MX Entry Problem

    Post in the news section.
  12. Jarryd

    MX Entry Problem

    garret, the mx entries for the account are probably broken. It's in the news section. :)
  13. Jarryd

    MX Entry Problem

    http://forums.x10hosting.com/news-announcements/105478-mail-issues.html Please read the news and announcements, it really does provide a lot of information. :)
  14. Jarryd

    server name

    Hello, your account has been suspended for using an illegal copy of vBulletin. vBulletin requires a valid license to use and your copy of vBulletin is nulled. You agreed not to upload such material during the sign up.
  15. Jarryd

    account suspended because Unsupported language

    If you agree to place an easily accessible translation of your site you can be unsuspended. Note that after December 1st only fly automatic translation services such as, but not limited to, Google translate is no longer allowed. Do you agree to provide a full and accurate translation, that at...
  16. Jarryd

    why is my account suspended

    Hello, i have un-suspended your account as i cannot find anything that is breaching the terms of service on it. Sorry for the inconvenience and the mistake in suspension. If you have any questions feel free to ask.
  17. Jarryd

    Confirmation Email

    Hello, PM me your email address that you wish to change it to and i will change it for you. :)
  18. Jarryd

    CDP Server Login Failure

    Hello, this issue is now resolved. :) Sorry for any inconvenience.
  19. Jarryd

    not sure why my account has been suspended: 8F9AD9469D53

    No, you will not get suspended for no site, as long as you have a index.html or index.php on your main public_html folder. :)
  20. Jarryd

    vBulletin - Not displaying

    Hello, this is a vBulletin related issue, it seems it hasn't been installed correctly, have you renamed or removed the /install directory from your public_html folder? Also, can you please delete and re-create the DNS entries as they don't seem to be pointing to our nameservers.
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