It also helps if you actually post in the correct section, you should have posted your support request at: https://community.x10hosting.com/forums/free-hosting.9/ (you've posted in the subforum which only is for unsuspension requests and normally viewed by abuse team primarily).
You appear to...
Whitelisting is not an option as that defeats the purpose of security.
An old saved, bad, password will indeed cause this ban to occur.
Once again it was "Failed IMAP login " that caused the block. I have removed the block once more.
At this time Acronis is not available for free hosting users.
In fact there's currently no working Acronis plugin for DirectAdmin to my knowledge (there is one in development though I heard).
Free hosting does not have access to SSH at all, much less so on an admin level which is needed for what you attempted.
I have removed the most recent login IP from blacklist.
This is usually an indication of a coding problem and as such likely outside of the scope of support.
I don't see any errors on your site right now, if you still have problems please include full path to the page that gives you the error.
This account you post from is brand new (well a few days old) and no indication that you are an existing user at all. Please note that you are only allowed one account, so if you indeed were an existing user you should be using your old account instead of making a new.
Do you get an error code?
Your IP was blocked by the firewall for "Failed IMAP login", please make sure that you have the correct credentials in your email client.
I have removed the block.
Are you still unable to access the Hosting Control Panel?
I do not see the most recent login IP being blocked by the firewall which would have been the most likely cause. A temp block likely would have released on its own by now though.
It would seem that you yourself added the second domain and while doing so made a typo, this was done July 15th.
Your original exofire.net domain still exists on one of our servers, the reason you could not login using that old email address would be a problem with the account transfer onto the...
This account does not use even half the allotted space.
This account is nowhere near the required usage.
Now, there's another issue here and that would be you are only allowed one account.
Last I checked MSSQL was MicroSoftSQL
This is not installed on our servers, they use MariaDB (compatible with mySQL), you would not be able to use MSSQL on our hosting
Our servers use a flavor of Linux as operating system.
You would not need to do anything with DNS to enable SSL.
You do however need to actually request one rather then use the servers SSL (works for some scenarios but is technically not valid for any domains on your account). Under SSL Certificates you should, for each domain you want SSL on chose...
Seeing as more then half the used space is used by softaculous backups the upgrade will be denied at this time.
Backups are of best use downloaded to your computer as in case of something going wrong with the account that would likely also put the backups at jeopardy. I normally allow for one...