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  1. Anna

    Requesting Unsuspension

    Your account should now be properly unsuspended, it was actually unsuspended on the server itself, but the panel failed to reflect this.
  2. Anna

    404 error

    I can see that your account was recently suspended for inactivity and that you unsuspended just a couple days ago. Any attempt to login to mail during the time the account was suspended would have resulted in a failed login attempt as the credentials would not be considered "valid" when the...
  3. Anna

    404 error

    Site and server has been up all along. However, your local IP was blocked by the server due to too many failed IMAP login attempts. I have removed the block, please ensure as quick as possible that your mail client(s) on your local network is using the correct credentials for login to the mail...
  4. Anna

    Domain suspended due to inactivity

    This should now be restored, please to check it over to verify it all looks right. Upon viewing your domain I do get an error, so it may be a coding thing (if it was the same prior to suspension and termination) or in worst case something wrong with the backup, in which case I'll try and find an...
  5. Anna

    MYSQL version

    No one is going to install a mysql version that is deprecated by nearly a decade. Further more due to adult oriented images found on your site(s), the account is now suspended for violation of the Terms of Service.
  6. Anna

    Paid hosting down. Please respond to my ticket

    Unfortunately most that are active here would be the people with no access to premium, that said I have sent a message to one of the ones that are on staff for premium as well. While this technically wasn't a support request for free hosting, and thus perhaps it felt wrong to post in that...
  7. Anna

    Password reset

    It asks you to provide the login details you use HERE on the forums, in order to link the new hosting account you are signing up for with this existing forum account, you clearly know the login credentials for the forums since you are here posting.
  8. Anna

    what happened to my account

    Does the system per chance say that the email exists on the forum and ask you to provide the credentials of your forum account? I assume you refer to the same email as you have here on the forums with the blurred one, it does at least match what is shown, and under that email address I can not...
  9. Anna

    Can't access my free hosting account.

    The free account is indeed active, using the outlook email, there should be nothing preventing you from logging into the free account at: https://x10hosting.com/panel/ with that as the username and the designated password. Do you get any errors? Ps. I redacted your email addresses as it is...
  10. Anna

    File not found error

    Linux is case sensitive, meaning File.mp3 would not be recognized as the same as file.mp3 Check that you match case fully, if the filename stored has capital letters you will need to call it using capital letters.
  11. Anna

    Request to Increase Disk Space

    The premium package does not have a hard limit, it is unmetered (that said if it were to become several gigs within hours/days it may raise questions)
  12. Anna

    Unable to access

    Server techs has been made aware and are working on resolving the connectivity problem with x12 currently.
  13. Anna

    server without access

    Server techs has been made aware and are working on resolving the connectivity problem with x12 currently.
  14. Anna

    Request to Increase Disk Space

    You're not eligible for an upgrade. The service need to be at least 7 days old, and usage need to be at 75% of the initial allotted space. As for deleting of unnecessary files, ONLY delete files you uploaded/created. Anything outside of /domains/DOMAINNAME/public_html is system related, unless...
  15. Anna

    Trying to login

    There is no active account under that email address. You would need to sign up for a new account, there may however be an existing forum account, if that is the case you will be asked to enter those credentials during the signup process. All accounts that were inactive when we moved to the new...
  16. Anna

    More storage space

    I have increased your available storage for free.
  17. Anna

    More storage space

    I have increased the available storage space. A word of advice though is that you regularly download backups to your own local computer as to have an offsite backup in case needed. If you store too many backups (1-2 is regarded ok) you will not be eligible for increases if that amounts to the...
  18. Anna

    SSL access to domain

    SSL has been enabled on your account.
  19. Anna

    X11 Issues

    Weather it makes sense or not I can't attest to, I'm just relaying what the note in the firewall was, and that said failed pop3 logins.
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