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Please try now, appears the system was confused, it created the service with one username but indicated another in the backend, likely caused by an initial provision fail but the backend had already saved information on your account and didn't overwrite this when a subsequent attempt succeeded...

When you create an ftp user, you will need to use the full username, including @Domain part when connecting to the ftp server.

in the folder chat_stories/system, you have an error_log file that is over 350mb, this is a file that indicates something is not working right, but it is safe to delete it. You should however investigate what causes it to run high, because as long as that is the majority of diskspace usage you...

I have unblocked your IP again, once again it was failed Imap logins, and it will undoubtedly block you again if you are not able to rectify it quickly as most clients do automatic re-checks periodically.

I did check the Inode usage for your account, moodle is using most of it: So deleting email will not do it in your case, downloading the moodle_old and deleting from server will however do it. You would likely not be able to compress it first, as 1. you're currently over Inode count, and 2...

If the user have a lot of emails on the server, it would impact Inode count: one email = one file on the server, and one file = one Inode. I often put in emails as an example as it is something most are not aware being stored as files on the server. The only safe way to delete is to use the...

You can alter that yourself in DirectAdmin (hosting control panel), go to: "Extra features" -> "Select PHP Version", click options and alter settings accordingly.

This should be rectified and you should now be able to signup, as long as you are not in a country that is blocked from using x10 free hosting.

I did find one of your more recent login IPs blocked in the firewall for "Failed SMTP AUTH". I have removed the block. To avoid this happening again please make sure that your mail client have the correct credentials put in. It is possible that the previous block was just a temporary one that...

I have increased your available diskspace. However, moodle is not the best suited for free hosting, you are close to the max Inode usage, and this will only be increased if you chose to upgrade, starter plan gives you a bit more at a low cost, and it might be enough depending on how much you...

That won't work since the IP of the server is shared by ALL accounts on the server. There isn't really a lot options, you could possibly set up an alias domain for that site using one of the free ones we provide, x10.mx for instance.

This is one where the suspension is permanent, and per Terms of Service that also forfeits all access, including backups, to the content on the account.

You should now have access. It was a false positive matching one of your domains to a forbidden term.

You should now have access back. It was a false positive matching your domain name to a forbidden one.

Is the domain a free one through freenom? If so you'll have to contact them. I heard most, if not all, their free domains were set as pending. The solution is getting another domain, or contacting them to see if it can be resolved.

The account was terminated back in July after having been inactive for 123 days in total, so doing math's it seem you did not login even once after having unsuspended it after the first inactivity suspension that occurred in late March 2023. If you didn't notice until now it would still have...

You should be good to go soon, the detection system picked up your url as containing a misspell of a disallowed word.

I have increased your available diskspace.

The passwords would not typically be the same, especially not after one was changed. The hosting control password is separate, it can be changed through the dashboard however if you click the service name and use the option to change password present in the service details page. You should still...

I have enabled SSL on your account. You'll still need to enable it for the domain(s) you want to use it with before being able to request/install one.