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See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/

You should now be able to access the account.

There's really not much new in regards to the progress, but I did get a bit information about the cause of it all. Due to a bug in the cloud software we use we suffered a failure to our underlying storage system. This caused data corruption on the partition containing the user accounts on some...

There's really not much new in regards to the progress, but I did get a bit information about the cause of it all. Due to a bug in the cloud software we use we suffered a failure to our underlying storage system. This caused data corruption on the partition containing the user accounts on some...

Your IP was blocked due to too many failed logins, I have removed the block now. Likely your IP was blocked prior to his changing the information.

I do not have an estimate at this time. They are working as fast as they can to get the servers restored.

Great, I'll close this up as solved then.

x14 is not yet fully restored, which will lead to some issues currently. See https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ for more information

x14 is not yet fully restored, which will lead to some issues currently. See https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ for more information

There is currently the unfortunate state that your server is not yet fully restored, so for the moment we have limited means to verify ownership. Assuming you have ftp, or DirectAdmin, access; once the server is done please upload/create a file called x10hosting.txt with the new email address...

Yeah, x12 is not fully restored yet. I should have clarified that you would have been good to go with resetting the password but that the server itself is still under works.

Each individual is only allowed one free hosting account, therefor there would never have been an option to have more then one free account (login username) under the same email address. The only way to have two accounts under the same email address would be that one is a premium and one is a...

x12 and x14 is still being worked on. When it is finished it will be posted in the announcement thread.

You should now be good to go.

The error is due to you being in a country we currently do not allow new accounts from, if you are an existing user we can of course set an exception. There i s however no hosting account attached to the forum account you post from currently, so I'd need either the domain or the username to...

The error is due to you being in a country we currently do not allow new accounts from, since you are an existing user I have put in an exception for you so you should now be able to login.

There is no hosting account associated with the forum account you are currently posting from. I'd be happy to take a look though if you provide me with the domain you signed up for or the username for the account.

Your server, x14, is still not fully restored, until it is there will be some issues such as what you post. I'd advice you to wait until it is announced that the server has been fully restored before making changes on your account.

You should use https://www.x10hosting.com/panel for logins, and to reset the password on first login it should be: https://www.x10hosting.com/reset The email address for the account is a yahoo.com, starting ty***********am (number of chars may not match). When going to x12 directly for login...