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There are still two servers that are not fully recovered, yours and one other. We expect everything to be restored and techs are working on it as fast as possible.

There was a temporary block on your IP for failed login attempts, I have removed the block.

Yes, techs are working on restoring the last two servers (x12 and x14), there are full backups so no data loss should occur.

Yes, files etc will be missing until your server is fully restored. With files missing, the site will give a 404 error (that simply means the file was not found).

The email address on file for your account is related to a custom .tk domain which I suspect you host with us? If that would be the case you will not be able to receive any emails until the server has been fully restored as your server, x12, is affected by the issues as posted at...

You gave an email address during the signup, it is a gmail address, starting: it****y*******ve

I have unblocked your IP.

The DNS issues should be sorted, anyone that created an account the last few days and have a domain that gives an error about not resolving should begin to resolve properly fairly soon, if it is not already doing so.

The DNS issues should be sorted, anyone that created an account the last few days and have a domain that gives an error about not resolving should begin to resolve properly fairly soon, if it is not already doing so.

Currently there's two parts to your problem. One is that your server, x12 is still not fully recovered after the events as posted in https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ So right now, even if you could login, you would not be able to do anything...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are therefor not able to resolve to the correct IP (think of DNS as a huge phonebook, where...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are therefor not able to resolve to the correct IP (think of DNS as a huge phonebook, where...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are there for not able to resolve to the correct IP (think of DNS as a huge phonebook, where...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are there for not able to resolve to the correct IP (think of DNS as a huge phonebook, where...

That IP is not one of the free hosting servers, I do believe it is a catch all IP however for our domains that are not yet resolving to a specific account. There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This...

We are our own hosting company and has provided free hosting since 2004. Aside from free hosting we also have premium paid hosting options as well as VPS options. We do have backups and are in the process of restoring them as fast as possible.

This would indeed be related to the outage, your sever is not fully restored yet. Are you able to login at: https://x10hosting.com/panel ? If not do you get an error code, the system indicates you have done the password reset properly. If you are able to login there but refer to the ability to...

Are you by any chance using a VPN? It seems your IP you are using may be a corporate IP address which could indicate a VPN or other. At this time we only allow residential and public IPs

I have corrected the issue in the backend and you should now be able to properly reset the password.

The new backend did lack some information about your account, I have corrected this so you should be able to reset the password properly now. You may also accidentally have gotten an email about this which holds some faulty information (I was too quick on the trigger), ignore that email please...