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You should now be able to login. The error code relates to the fact you are in a country we currently do not allow new accounts from, as an existing user you should of course be exempt.

See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208921/

Let's encrypt does limit the number of certificates that can be created, they reset the limit after 4 hours so basically all you can do is wait and try at a later time if you want to use ssl. As for the apache functioning normal message, try clearing browser cache, the site works from my end.

A new attempt on restore is made to your account, a backup from a couple days prior to the server wide issues is used (Spet 20th).

The restores have not completed. Once they do we will post an announcement about it. The /DOMAIN/ was meant as a placeholder for the actual domain name you have. I moved the files, though due to there not being a index file you will now see a 403, but a direct address to any file should work...

Can you try setting the redirect now? I have created a public_html for you and set it with the proper permissions. Note though that the redirect information will get overwritten (it is going to end up in a file called .htaccess in public_html) once the account restores fully, which on the other...

There's definitely something funky going on, the base however would be that your public_html folder is not restored, though I did find another oddity that I have relayed to the techs. I'll see to working out a way to get your domain temporarily redirected.

Checking with admin regarding restore options. There was some issues with several servers roughly a week ago, yours included see: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ However, the restore used to bring x13 back online would have been the latest...

The problems with accessing your site would be due to the issues posted at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ You should now be able to reset the password. Note that the login will NOT recognize user and pass until you do, and only email...

See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/

The you would need to first go under "Account Manager" -> "Domain Setup" and enable it for the domain, it is just a simple checkmark there.

Yeah, something may have gone avry on the restore for your account, the files I can see on the server level appears to be what I would have expected inside the public_html folder, I see two sets of wordpress installation, likely copies of one another as files/folders do have the same dates on...

It is a bit tricky before you notice it, but at the header of DirectAdmin there is a dropdown where you can change what domain you have as the "active" one for the settings page you are currently at. Make sure that shows the domain you want to add ssl for. See image for clarification.

Official statement of what's currently going on and why it is taking such long time to get everyone back up: Unfortunately, we suffered a failure of our underlying storage system due to a bug in the cloud software we use. This has caused data on the /home partition to become corrupted. We keep...

Thank you for the kind words. Love that jewelry design

Make sure to read the guidelines. I see an increasing number of threadjackings and failure to follow instructions. It is far to easy to miss one question in a thread of multiple users with same/similar issues. We only ask for a collection thread when there's a good reason to want to see how...

Closing this topic since it is not a place to ask support. Everyone who needs support need to start their own thread as that makes it a lot easier to track who is helped and who is not. Information threads are NOT for asking support.

https://community.x10hosting.com/community/forums/news-and-announcements.2/

I don't think he checked what server you are on (x14 btw), many users are still able to access to their accounts via ftp or DirectAdmin itself even without being able to go through the panel, which can be used to create/upload such file. However, with your server being one of the currently...

That would be due to being a country we currently don't allow for new account, as an existing user you should of course still be able to access so I have now set an exception on your account.