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I did find, and correct, the issue with email not coming through, so if you try doing the reset again it should now work properly. However, you are on one of the servers that currently suffer issues as per: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/

Fear not, we do have full backups and expect no data loss, though it is a slow process currently.

The default php version for all accounts should indeed have that set, though if you at some point in the past switched version under "Extra Features" -> "PHP Version", you might need to revisit that and make sure that is enabled.

His FAQ is hosted on x10, so I guess it is also on one of the two servers still not restored fully.

For now at least. Though due to the cause of those 503 I expect more to crop up once more accounts are restored fully. The 503 is related to the software that allows everyone to change their php versions in DirectAdmin.

Your site loads fine for me, and I did check that your IP was not in the firewall. By not loading, what does that mean, any errors, what do you get instead of the site? I do get a ssl error though which is likely due to not having a proper certificate for the site. Your server, x11, is a bit...

Official statement of what's currently going on and why it is taking such long time to get everyone back up: Unfortunately, we suffered a failure of our underlying storage system due to a bug in the cloud software we use. This has caused data on the /home partition to become corrupted. We keep...

Instead of a screenshot, please paste the code here so we can look it up in the system.

404/403 will occur until the account is fully restored (or at least until the public_html is populated again). This is not what we asked you to post about in that thread.

The public_html that would be where the server looks for it is empty (/domains/DOMAIN/public_html). I do see you have one directly in root, so not sure if you have uploaded it or if it is part of the process currently. If you did upload it, it should be safe to move the files to the correct...

Yes, that means your account has not been restored fully yet.

If you can see that your files are back but still get a 503 error on your site please post a reply one time in this thread and we'll sort those out as the cause has been identified and can be sorted per account or run as a larger batch if there are several that see that problem at the same time...

503 errors should be sorted now.

503 errors should be sorted now.

The restore process is ongoing for your server, as well as the server x14.

503 error does translate to Service Unavailable, so it could be the server just isn't ready to serve the sites yet. We expect a full recovery of the service, x14 is unfortunately still not fully done (x12 is also being worked on). It is possible that a simple html file will load, as those does...

At first glance I see nothing wrong (permissions etc look right), it could be the server just isn't ready to serve the sites yet 503 error does translate to Service Unavailable, so this does seem plausible.

The public_html folder was in the wrong location (it needs to be /domains/DOMAIN/public_html), I copied the folder to that location and it appears your site currently works.

Host: Your domain, or x13.x10hosting.com (the server address) Username: as seen in the panel, would be same as before the migration Password: you can set this in the panel, click the service name as seen on the dashboard (which says username @ x13), change password sets it for DirectAdmin and...

See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ Backups are being restored and there should be no data loss once everything is completed.