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  1. Anna

    problem, unable to resolve second site

    From what I can see the domain you are trying to resolve is not attached to the account. It needs to be a pointer (alias for the x10 domain) or added as a separate domain, without doing so it will not be configured on the server and any requests will fail as the server itself would not know what...
  2. Anna

    Can't access to website

    Your domain now works for me, you may need to clear cache before you see it correctly though.
  3. Anna

    Website URL gives 404 error

    This was a permissions issue, I have now corrected that and the site works from my end now.
  4. Anna

    Resolved Disk space 514 MB / 512 MB

    I have increased your available diskspace.
  5. Anna

    Resolved Can't access site via x10host.com domain

    The default domain (x10host.com) will not function as you have removed it from the account. For it to work it needs to be added to the account in some way. You should be able to add it back if you want to use it (pointer will act as an alias to the current .com address, you can also add it as a...
  6. Anna

    Resolved account suspended stuck on "We're removing the suspention now"

    Restore is currently running and the account should be back in order in a few minutes.
  7. Anna

    Can i have my accont back?

    A account that has been terminated can not be restored as that means all data relevant to the account was deleted off of the server. Currently we do not accept ANY new free hosting accounts. Premium hosting is however accepting users but they would not be able to retrieve any past data either as...
  8. Anna

    Important An error has occurred forwarding your sign in.

    Due to the automated suspension/terminations being halted we did run a manual purge in early March 2020 (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are...
  9. Anna

    Important An error has occurred forwarding your sign in.

    Can you try via the SSO page now?
  10. Anna

    @garrettroyce Need you help to hotfix a issue you resolved for me again.

    Could you try now, I just sorted something out on the server that could have been in play with this issue.
  11. Anna

    Can't login into CPanel

    Your site loads fine for me, is there still a problem with that? As for the login issue, could you please try now?
  12. Anna

    Resolved Direct admin migration

    Facebook is not the primary point of support, these forums together with our Discord channel are and will in most cases give you the fastest support. I see your account properly on the actual server, though with a different domain then you initially signed up for, did you ge this resolved already?
  13. Anna

    Resolved My disk space is almost in quota 2GB

    I have raised your diskquota. However you have hit the limit on Inodes, and this is not something that will be increased on free hosting. To get a higher allowance on Inodes you would need to upgrade to premium hosting. Something that yields a lot of Inodes that one may not think of is emails...
  14. Anna

    Suspended Account Help

    Relying in the emails for reminder is unwise, they can end up in your spam folder occasionally. I have unsuspended your account and it should be back to normal in a few minutes.
  15. Anna

    SSL not enable

    Yeah, that is known. Let's Encrypt only allows for the creation of a certain number of certs per hour, since we have a lot users on the servers it tends to hit the limit. Just try again in a while.
  16. Anna

    SSL not enable

    That is entirely different from it not being enabled for the account. You'll need to go into "Account Manager" -> "Domain Setup" and enable it for the domain you want to be using it on.
  17. Anna

    Resolved Is it possible to recover a dormant account at this point?

    Due to the automated suspension/terminations being halted we did run a manual purge in early March 2020 (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are...
  18. Anna

    How to show file listing on webpage

    Note that while it is doable, you can turn on directory listing by adding "Options +Indexes" on a separate line without the quotes in .htaccess, all files on your account must relate to your website, using our free services as storage and filesharing is prohibited by ToS. May I suggest using...
  19. Anna

    Active account

    There is no hosting account associated with that email address. I can see about a couple older accounts that have been terminated, the newest of them was terminated in September 2018. At this point there's no way to activate a terminated account, you'll have to wait until signups are opened...
  20. Anna

    Resolved Increase website disk space

    Yes, I did look at your site. The myBB does rely on a database, and that database has grown huge. In that specific table relating to sessions, the oldest entry as far as I could tell is dated to September 2nd 2020, which suggests that it has been purged at some point, and may need purging more...
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