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As a lot of you have noticed, when the "open cPanel" button is clicked in the account panel (https://x10hosting.com/sso/main) it has recently been redirecting to a failure message. This does currently happens with all free account servers. The reason for this is that we are in the final stages...

Just a clarification, the forum username may NOT be the same as the DirectAdmin username, it only holds true for a subset of users signed up during a period where it was automatically created to be the same and would not hold true for older accounts, or where the hosting account at some point...

You are correct, what you see as the ftp username in the sso page would be the DirectAdmin login username, for users that did sign up during a specific period this is the same as the connected forum username (which may or may not be what you actually use here as some could have signed up for the...

The problem, at least this time, stems from a failed login on roundcube through DirectAdmin: "Failed DirectAdmin Roundcube login from 71.193.***.***" It is likely that has been the case for the previous times too, since it is a temporary block it would be lifted given time and thus restoring...

Once logged into DA you should not need to put user/pass it should be automatic from there. There are two links in DA though, the one under "Extra Features" has had some issues with the direct login in the past, though I thought that was sorted, the link that is under "Databases" usually works...

Ssl should now be enabled for your account.

Your site works fine for me right now, and I don't see any good reason for the login to not work. Are you getting any error messages?

What browser do you use? I recall there having been problems with older versions of Internet Explorer and DirectAdmin, not sure it is related though. I don't see anything regarding the account that would be a cause for this however, other then there not being a "login key" created which I...

The html files regarding your site should be located at a path like: domains/DOMAINNAME/public_html However, your site does not use .html files, it has .php files, which may hold a bit more logic then the .html files does, it appears you created the content using "sitepro" which means the...

if you by main email refer to the automatically created one that is in the form of dausername@maindomain.x10host.com, it should indeed be the same password as you have for DirectAdmin. However that email account would have the login username without domain information (hover over the email...

I believe the main issue is the use of SCP, as if I'm not mistaken that uses SSH to connect, something that is not available on free hosting.

I have increased your available diskspace. Keep in mind though that backups are best kept offsite, you got one rather large in "softaculous_backups", I did allow the increase since you met the requirements even with that usage removed from the numbers and due to the fact there was not a lot of them

Service should now be restored.

Server admins have been notified, but I have not heard any about the why yet, hopefully a quick resolve though.

@garrettroyce that IP somehow relates to our nameservers, when that ends up in error message it usually means the domain was never properly cleared from the nameservers. @idahowre I have cleared the domain so you should be able to rename to that domain now. Make sure any script you have...

Increase denied. No actual site, only a personal photogallery that is not even linked from the landing page and thus likely not intended for public view. Also it appears to be far more uploaded photos then are visible on the actually gallery, this could be deemed as filehosting something we do...

I have increased the available diskspace.

Increase denied. You do currently not use at least 75% of your available space and you also got a bit more then 100mb in the trash folder as well.

I have increased the available diskspace. I also took into consideration that you likely got assigned 1gb when you first signed up since the account has a few years of age.

I found your IP being blocked in the firewall. I have unblocked it. The reason for the block was "Failed POP3 login" so you might want to check that you have the correct settings for that.