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  1. Anna

    Resolved Can't sign in

    There is no hosting account associated with the forum account you are posting from. Further more signups have been closed for little over a year now, so if you had a signup process going it would be at least that long ago it started so likely it was halted due to our maintenance that started...
  2. Anna

    Resolved Request for additional disk space

    I have increased your available diskspace. I just want to point out that some images are getting close to what could be called adult content, please be aware that this is not allowed at all on free hosting. Another admin may view it differently from me, using images where your contestants are a...
  3. Anna

    Resolved Account restoration - "apache functioning normally"

    Between December 13th 2019 and April 24th 2020 you did not login to the account once, this lead it to be marked as inactive and purged in early March of 2020 when we ran a manual purge of inactive accounts and since your account did not have any logins the the 60 days prior to the purge it was...
  4. Anna

    Resolved Recover website

    When was it last working? Did you do anything specific before it stopped working? I currently see your account to have no domains associated with it. Did you at some point delete the domain? If you did so and also opted to remove the files (which unfortunately is the default option) that would...
  5. Anna

    Resolved Redirect error Apache is functioning normally

    Yeah, there are two ways to add a domain, as a pointer (which would have shown the same content as the x10.mx domain, or the option you went with which adds it as a separate domain. Both works fine, the later gives some more options, though for most additional things such as email addresses to...
  6. Anna

    Resolved Redirect error Apache is functioning normally

    Have you added the .com.br to your account? From what you are explaining having it as a pointer would be the best action. If it is not added to the account the server would not know what content to show when someone arrives on the domain as the IP is shared among all users.
  7. Anna

    Resolved How to update my WordPress sites to using https?

    The article is indeed old, and concerns premium hosting only. Though I believe they still offer free ssl in some way I am not sure entirely since I do not have a premium hosting account nor am I involved with that side. Only free hosting was converted to DirectAdmin control panel, seeing as you...
  8. Anna

    Resolved HTTP 503 Backend fetch failed

    This was due to the domain(s) still pointing to the old Illuminated server. I have corrected the issue. You might need to flush your dns cache (in time it will clear itself though).
  9. Anna

    Resolved Apache is functioning normally & Can't add domain to Cloudflare

    As for redirects to the x10 address, often times scripts do automatically rewrite to the configured domain (wordpress for instance does this), so make sure any script you use for the site is configured for the proper domain (ie https://somesite.tld). Also with cloudflare the domains A record...
  10. Anna

    Resolved I can't access DirectAdmin

    There should be emails going out, though personally I'd recommend setting your own reminder as well just to be safe, it has happened that the emails have been mistaken for spam (likely due to some reporting it as such rather then cancelling their service). However I'm not sure the inactivity...
  11. Anna

    Resolved Apache is functioning normally & Can't add domain to Cloudflare

    You will not be able to use the x10host subdomain with cloudflare at this time as there is no integration available for DirectAdmin as there was with cPanel. You can only use domains that are a full domain where you can edit the name servers, meaning a top level domain such as domain.com, with...
  12. Anna

    Resolved Account Inactivity Warnings

    Did you login through the sso page (https://x10hosting.com/sso/login), that is the only option that will mark the account as active.
  13. Anna

    Resolved I can't access DirectAdmin

    I noticed when I checked your account that the domain was not listed, I corrected this and the domain should now be working properly. Due to it missing in DA it had not been updated with the new IP and thus still pointed to the old server which is what gave that error. Note though that with DA...
  14. Anna

    Resolved HELP! Unable to View Files In Domain

    "Apache is functioning normally" is to be expected on the servers base domain (http://x13.x10hosting.com), as there is no site on that address. Your website address which is lchsweb.x10host.com is the only place you should expect your content to show. The notice you are seeing is from the...
  15. Anna

    Resolved Apache is functioning normally with Cloudflare

    The domain still needs to be added to your DirectAdmin account, either as a pointer or as a separate domain, it will not work otherwise as the server would have no way of knowing what content to show for the domain.
  16. Anna

    Resolved An error was encountered

    A vpn of any kind can be an issue, due to the fact they can be used to bypass our country restrictions, so many known VPN, proxy and similar are blocked due to that. Main issue here is however that the SSO page see one ip, for sake of argument lets say it sees 127.0.0.3, it then sends a login...
  17. Anna

    Resolved Domain Help, Apache Functioning Normally

    I have not checked this on your account, so please do check the contents before deleting anything. When a domain is added, there is an index.html file that is autogenerated, given what you say you see that is likely what has happened, and since html have priority over php that would be what...
  18. Anna

    Resolved Can't Connect Using Private Internet Account

    We have an automated service that helps us detect possible proxies, given that the only IP is see in the log is your comcast one, same as you have successfully used in the past I'm not sure why it suddenly flags it as a proxy. I made a small adjustment to your account so you should now be able...
  19. Anna

    Resolved Database connection error in website / phpMyadmin not accesible

    You can not delete the entire database using PMA, that, as well as creating a new database, is always be done in the DirectAdmin interface, which from what I can tell will allow you to create a new database I got no error when clicking "create new database" under your account at least. It is...
  20. Anna

    Resolved Again my site offline because of Error HTTP 503 Backend fetch failed.

    For some reason your domain was pointed towards the wrong server, I have corrected this. However now that it resolves properly to x14 there are some php related errors, likely due to php version. Due to the fact the domain did point to the wrong server my guess would be that you changing the...
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