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Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

This is a Corey issue, the account still appears to be on Illuminated server which I can not access, same as we have had a few others that from what it looks never was migrated properly when Illuminated was dealt with a few months back. As long as the info says user is on Illuminated it means...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

I see nothing in the logs or with the account itself at this point that would explain the problem. In fact there's currently nothing in the log regarding your account or IP. Are you able to join in on discord so we can troubleshoot together? I'm located in Europe however, running on Central...

I don't see anything off with the account itself. I do however see in the logs that you attempted to login with the email address as username, which is not valid for the server itself. For that you would use the username as seen under "Quick FTP" in the panel, password *should* be the same as...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

The account is over quota, which is what causes the problem. A large amount is due to backups being stored within the structure of your wordpress install. Those backups make up about half the disk usage of your account. Backups are best kept offsite, so you have access to them even if something...

In DirectAdmin, under email accounts, you will see that you for one of your accounts has set the mailquota to 50mb. That specific account is currently over quota. To fix it you would need to either remove emails, or increase the quota for that account.

Between November 11th and June 1st you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid...

Your account should now be sorted out, please check that everything works as you'd expect.

I'm sorry that I missed checking earlier, but it looks like your account never really made it to the new server (it is there but somewhat broken). I'll redo the transfer and post back when I am done, would be roughly 20 - 30 minutes barring additional issues.

@garrettroyce that would be a screenshot from him being logged into the sso panel. Are you getting any type off error message? It did sound as an IP block but the IP you are posting from is not currently blocked (it could have been a temporary one though).

I have increased your diskspace. You do however have two backups through softaculous at around 80 mb each (you qualify for upgrade even without them), backups are best stored offsite in case something happens to the account, though I can see it as a good idea to keep the most recent both...

Depends on what you call recent, the only backups we have available are the ones taken just before the old servers were taken offline, which is basically a copy of what your site looked like pre-migration in most cases (some cases where dns pointed wrong for a period of time it can more recent...

The vast majority of your inodes (files) are in /wp-content/uploads/wpdm-cache (38821 inodes are reported by server). That folder appears to be in use by Wordpress Download Manager plugin, perhaps you can check the settings of it to reduce the number of files generated, at the very least you...

Please try clearing cookies (specifically session cookies related to x10hosting), clearing cache may also be needed.

There is no hosting account associated with the forum account you are posting from. Can you please let us know what your domain is so we can look it up?

Try clearing cookies, specifically the session cookies related to x10hosting.

That'd still be a personal photo gallery in the sense that the images themselves are the main purpose and not there to enhance your written articles. So they'd still be limited to a max of 500 mb space.

Both your domains work fine for me now, can you please check that they do for you as well? I did refresh the DNS as it somehow looked like it was pointed at the wrong place as Garret said.