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The account is in good standing and looks like it is working as expected. Could you try clearing cache and/or cookies (session cookies related to x10 more specifically), I do see an error message in logs that indicate that the IP does not match what is in the session cookie (login keys are...

I have increased your available disk space

I have increased your available disk space.

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

You should now be able to add the .com address, it appears it wasn't properly removed from name servers when your account was purged. It needs to be in the account before cloudflare can work, either as pointer (works mostly the same as parked on cPanel, but you can not create an email account on...

You should now be able to add the domain to your account.

The domain issue should now be sorted and you should be able to add it to your account again.

While I don't know exactly what server that corresponds to, I do know the cause of it, so I'll look into getting it resolved. The reason is the domain wasn't successfully removed from the name servers during the initial deletion, we've ran into a couple of them before, it is a quick fix for the...

If you have domain.x10host.com, then the folder for sub.domain.x10host.com would be located inside the public_html for the main domain as: /domains/domain.x10host.com/public_html/sub This folder would automatically be created when you create the subdomain inside DirectAdmins interface, it won't...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Can you try now please? You may need clear cookies (x10hosting.com related) and/or clear cache.

That is not really an option, as we provide the free domains for use with our services. With the account being on Illuminated I can not access it even for doing a temporary change to the DNS, nor can I access the actual name servers to do so. Also the domain would eventually be fully removed...

During further investigation we found that the installation in /wp/ is compromised. Before we can go ahead and update the disk space you would need to remove all files (save a copy of wp-config.php so you can use that to re-add information to the new one) and replace with fresh vendor supplied...

What was the subdomain? Have you tried re-adding it in the new interface?

Can you please try now?

As long as the account remains over quota, file operations will fail, regardless of manual or automated installations. You'll need to remove files already in the account to be able to create another backup (or any other action that requires you to write to the disk). You also have two folders...

Account should be restored now, can you please check if everything is working as expected?

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Between December 21st and May 20th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

Restore should now be done, can you please check that everything is working as expected?