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The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

Your most recent account was removed nearly a year ago after having remained suspended for more then 21 days. You know you can always pay for hosting if you need it fast, otherwise I'd suggest that once you manage to get an account you make sure to follow ToS so you don't end up with it...

You should always assume you need to login as required, even if it is announced that the automatic system is turned of for any reason. Eventually warning emails should resume, but it is not something you should rely solely on as a reminder as there has been cases where those emails went...

Just saying can't get in doesn't really count as an error message or is in fact not a helpful statement in finding why. I made a small change, can you try now?

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

Last login I see for your account prior to today was on December 4th, note that only logins to the panel through mainsite is logged for activity. So that would put you way off from the 60 day cutoff as well. Your account should now be sorted, please let me know if you find anything that isn't...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

From what I am told, the signups may be turned on temporary tonight for some testing after our new backend is implemented. So if all that goes well I'd expect them to be turned on permanently during the coming week

As part of this maintenance we will update the backend systems tonight (last I heard at least), meaning within the next 12 hours. During final testing we did find a few more bugs so the new backend launch is delayed for now. While we hope for a smooth transition there may be a period of time...

Yeah, normally you would, but during the maintenance period we turned of the automatic suspension. As part of the finalizing head admin went ahead and cleared out all accounts that had not logged in for 60 days without suspending them first since the requirement is once per 30 days. Due to not...

Closing thread since it is sorted then. Should you need support again please open a new thread.

You might need to clear browser cache, the site works fine for me. What error, if any, do you get when trying to login, and are you trying to login through the main login on x10hosting.com?

This area is not for support. Closing this since you have a thread in the proper support area as well.

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

Your account should now be sorted, please let me know if you find anything that isn't working properly. I'll have a chat with admins, but it is possible that since the Illuminated plan was put to rest long ago accounts are now put back on regular free plan. As far as I know none of the users...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

I have taken a fresh backup of the database from the old server and placed it in the root of your account.