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  1. Anna

    cPanel Error and Website displaying “Apache function normally” message

    The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...
  2. Anna

    Trouble opening cPanel

    You should now be able to login through the main login (uses session so doesn't care about passwords), this is the recommended method and the only method that counts towards the inactivity timer. Direct login may still fail and would get your IP blocked eventually if you fail enough times. It...
  3. Anna

    Help! Others can access my website, but on my PC the website says account suspended

    Did you try clearing browser cache? That kind of issue is more likely to be there then in dns. Given that others can visit the site fine, it would be something locally. Could also be your ISP does some caching to speed up browsing. If they do you can only wait for it to clear from theirs.
  4. Anna

    no puedo acceder a mi cuenta ni recuperarla de ninguna manera

    For support, please use English.
  5. Anna

    Site Inaccessible

    The redirect should clear soon, you might need to clear your local cache. I also sorted so that even if the redirect is there you get to the actual site (although you will get a certificate error as it would attempt to use the server certificate which has a different url). SSL was never...
  6. Anna

    Cannot Log Into CPanel

    Yours should be sorted now as well, remember to login regularly (at least every 30 days, but I'd suggest a bit more frequent then that to be sure)
  7. Anna

    Security Certificate expired

    I do not get a redirect on your site right now, it could be cached locally on your computer (you could try with incognito mode if you have that on your browser to check this as that always bypass cache), otherwise it often works holding ctrl when you press enter with the url written in the...
  8. Anna

    Cannot Log Into CPanel

    The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...
  9. Anna

    Website not accessible, but FTP possible

    Your account should now be good to go. The reason for the issues was there was no login in february, and head admin pruned servers a bit more then he said he would, so anyone who had not logged in for 60 days got purged. We left the option to restore those accounts though due to not giving a...
  10. Anna

    Http error 503 - Backend fetch failed

    I have rectified the /icons/ problem, and I applied the fix on all servers.
  11. Anna

    Http error 503 - Backend fetch failed

    It just turns of the function, the /icons/ appear to still be there regardless. @adler96 The reason appear to be apache, under cPanel I believe it was run with litespeed webserver which probably worked a bit diffrently, or cPanel had themselves found a way to hide it. I'm handing this problem...
  12. Anna

    Subdomains do not work after cpanel update

    The system may be a bit delayed with some updates, which means that parts of the system probably still recognized your x10host.com domain as the default and named the file after that. Just remove it and put the contents you wish into that folder.
  13. Anna

    Http error 503 - Backend fetch failed

    Directory listing is off by default on DA, so that's not it, I added that line to my .htaccess just to be sure and no difference.
  14. Anna

    Http error 503 - Backend fetch failed

    Yeah, looks like you are on to something there, I just did a test and I get the exact same listing if I do /icons/ on my url for the free account I have. Somewhat annoying, but appears to be from the server itself. No idea if it can be blocked in some way, but I'll check that out a bit.
  15. Anna

    Website not accessible, but FTP possible

    Looking into this. Looks like your account may have an issue, did you ever manage to log into DirectAdmin after going into the panel? What host do you have for the ftp, due to the account issue I'd guess you are connecting the old server and not the new one, as ftp would likely not work either...
  16. Anna

    Security Certificate expired

    Yes, that would be normal since there certificate is for the server and not your domain. When I check with chromes dev tools, under network I see that the redirect is coming from wordpress: "X-Redirect-By: WordPress". What does it say for "Site Url" and "Wordpress Address"? If those says...
  17. Anna

    Http error 503 - Backend fetch failed

    I doubt that re-restore would help, but I can check if the package is present if you are willing to give it a go. Interestingly enough, the /icons/ works even if that folder is not in there (renamed it quickly to test), though not too surprising given the issue. @garretroyce: If it was linked...
  18. Anna

    Request: Disk Space Increase

    We don't do unmetered directly any longer, in order to prevent abuse you now have to request each needed upgrade at which point the account is reviewed. I have doubled your diskspace. If the need arises again you can always do another request, note though that you need to be using the full...
  19. Anna

    Security Certificate expired

    Apache functions normally is "normal" behavior for ssl if it isn't properly configured. With DA you can have separate content on https and http, though commonly one set them to be the same, using the public_html. SSL is turned on in order to get around that, but you can not currently install...
  20. Anna

    Is there a last chance?

    The account englis45 isn't deleted either, I can see it still existing properly on the server. Same advice as above goes for the http error.
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